Banquet Captain

Why us?

The Hilton Denver City Center in the heart of downtown Denver, is part of a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing associates are at the heart of it all!

Job Overview

Set-up, supervises, maintains, and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. Provides housemen duties and oversees room sets. Assist the guests as needed to ensure that all foods are properly served. Mostly morning shifts.

Responsibilities

•          Read BEO and know how to complete a set-up.
•          Know different room sets and requirements.
•          Can communicate professionally with clients regarding events times and changes.
•          Set tables in assigned area correctly and uniformly.
•          Keep stations neat and clean while servicing guest per established policies and procedures.
•          Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
•          Use proper in-room clearing and tray jacks.
•          Help break down buffets or other special food service tables and equipment.
•          Assist banquet servers in setting up/breaking down buffet or other special food service tables and equipment.
•          Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
•          Keep kitchen area & all storage areas clean according to policies set forth by management.
•          Clearly and timely communicate needs and concerns to Manager, Director or Event Manager.
•          Hours: Flexible; scheduled days and times may vary based on need.
•          Complete all set-up and closing duties.
•          Maintain buffet table throughout the day, have all food items and utensils out on time and inform manager or hostess of any additional items needed on the table.
•          Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
•          Supervises servers cleaning off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen.
•          Polish up mirrored buspans and coffee urn on a daily basis and put back in dry storage. Perform sidework duties as needed.

Qualifications

Education/Formal Training

High school education or equivalent.

 

Experience

One to two years in a related position with this company or other organization(s).

 

Knowledge/Skills

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.

•          Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
•          Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
•          Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
•         Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours.
•          No driving required.
•          Must have moderate comprehension and literacy to read use records and all special requests.
•          Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate.
•          Must be highly organized and able to pay attention to sound and sight details in crowded and noi