Job Description Summary

EDI Order Management Specialist is responsible for resolving customer EDI order errors/issues are corrected and released in a timely manner for fulfillment.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

 

POSITION SCOPE

Reporting to the Lead/Supervisor, for the Order Management Team, the EDI Order Management Specialist is responsible for resolving customer EDI ordering issues to ensure accurate and timely order fulfillment. The Specialist must have superior organizational and multi-tasking skills and broad knowledge of business processes. Must be able to communicate effectively (verbal and written) with both internal and external technical and non-technical groups and have demonstrated presentation and documentation skills. The candidate should be self-motivating and able to work independently while sharing knowledge and mentoring other team members. Ensures all departmental objectives, metrics, and measures are achieved. This role will help promote the growth and adoption of best-in-class operational processes for the organization.  

 

RESPONSIBILITIES

• Ensure policy adherence, order accuracy, service, and quality interactions, and that all department measurements are met. Follow established procedures, practices, and policies for Department and for the Quality System. Ensure adherence to regulatory business and department guidelines, policies, and procedures.

• Using data and provide feedback to find opportunities and implement programs to increase EDI touchless order capabilities.

• Aim to development needs through coaching, mentoring, and direct feedback so associate development meets current and future organization needs.

• Working with internal and external customers to increase EDI touchless ordering while meeting all established metrics and KPIs.

• Ensure EDI orders are fixed and released in alignment with SLAs to ensure no customer or BD operations impact.

• Handling your workload responsibilities are in alignment with department and corporate policies and procedures

• Advancing items to management that may have a negative impact on our internal and external customers

 

POSITION REQUIREMENTS

EXPERIENCE:

• Minimum of 1 year experience with ERP system(s)

• Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service)

• Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical)

 

COMPETENCIES:

• Great teammate with impactful verbal and written communication skills

• Ability to influence without authority

• Strong attention to detail

• Strong customer focus and a track record of implementing best-in-class service levels

• Ability to build positive relationships with relevant stakeholders

• Skillful at setting priorities, meeting deadlines, and handling multiple tasks

• Versatile learner