Customer Support Assistant

Company Description

About Us

At Hype Tier, we believe in elevating brands through bold strategies and innovative execution. As a creative marketing firm based in Modesto, CA, we specialize in building compelling campaigns that deliver measurable results. Our team is passionate, collaborative, and committed to helping our clients thrive in a competitive marketplace. At Hype Tier, every idea matters—and every team member contributes to the big picture.

Job Description

Job Description

We are looking for a detail-oriented and personable Customer Support Assistant to join our team in Modesto, CA. You will play a vital role in delivering prompt, professional assistance to our clients, ensuring their questions are answered and concerns are resolved in a timely and courteous manner.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person

• Track and resolve customer complaints efficiently and professionally

• Maintain accurate records of interactions and transactions

• Collaborate with internal departments to escalate and solve complex issues

• Provide product and service information to customers

• Ensure customer satisfaction by following up on issues and confirming resolutions

• Support administrative tasks and reporting as needed

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Proven experience in customer service, support, or administrative roles

• Excellent verbal and written communication skills

• Strong problem-solving and organizational abilities

• Proficiency in Microsoft Office Suite and general computer literacy

• Ability to multitask and work well under pressure

• A positive attitude and a commitment to customer satisfaction

Additional Information

Benefits

• Competitive salary

• Opportunities for career growth and advancement

• Collaborative and supportive team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Access to training and professional development programs