Senior Administrator - Student Devices

Overview

POSITION TITLE (Oracle title)

SENIOR ADMINISTRATOR

 

WORKING TITLE

Senior Administrator-Student Devices

 

SCHOOL/DEPARTMENT

Technology Services Division

 

LOCATION

Crossroads II, Cary, NC

 

PAY GRADE

Senior Administrator Band 3

 

FLSA STATUS

Exempt

 

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

 

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) 8am-5pm, Position is eligible for hybrid telework workweek 

 

POSITION PURPOSE:

Oversees planning, development and implementation of all processes related to student technology devices, including procurement and distribution of new devices, collections from outgoing students, refurbishment of returned devices, and repairs by vendors. Analyzes and makes independent recommendations on models and specifications. Evaluates new technologies and determines technical compliance with systems to determine viability of use.

 

MINIMUM QUALIFICATIONS:  

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Extensive knowledge of Google Workspace application tools including, but not limited to, Drive, Docs, Sheets, Sites, and Calendar;

• Considerable knowledge of Microsoft Office including, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook Email, and Outlook Calendar;

• Demonstrated organizational and management skills;

• Demonstrated leadership skills;

• Effective customer service skills;

• Exceptional attention to detail;

• Demonstrated ability to analyze and interpret data to determine effectiveness of initiatives, make process improvements, and to improve efficiency;

• Demonstrated ability to develop and implement new ideas to improve processes;

• Demonstrated ability to work effectively with colleagues, direct-reports, district leaders, stakeholders, vendors, and external agencies with varying needs and perspectives;

• Ability to function effectively within a team environment and to work independently without close supervision;

• Ability to function exceptionally within a team environment, collaboratively and independently, with or without close supervision;

• Ability to establish and maintain effective working relationships with school system staff, contractors, external agencies, and vendors.

 

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor’s degree in a technical field or comparable field; AND

• Experience in an Information Technology (IT) service and support function in an environment similar in size and complexity to Wake County Public School System (WCPSS); AND

• Demonstrated successful leadership experience; OR

• An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.

 

CERTIFICATION AND LICENSE REQUIREMENTS

• Must hold and maintain a valid motor vehicle operator’s license according to the State of NC requirements.

 

PREFERRED QUALIFICATIONS:

• Experience with asset management systems, service desk, or other similar systems;

• Experience with Power BI to analyze and visualize data to make informed decisions;

• Experience planning and deploying large scale resource initiatives.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Oversees planning, development and implementation of all processes related to student technology devices. This includes, but is not limited to, procurement and distribution of new devices; processing returned devices; coordinating returns for pickup; communicating with stakeholders and vendors; refurbishing returned devices; ensuring sufficient device inventory for replacements and new students; coordinating repairs with vendors; scheduling device deliveries; keeping accurate inventory and check-out records; coordinating additional staff to assist at peak times.

Analyzes and makes independent recommendations on device models and specifications offered as district standards for purchasing.

Collaborates with district instructional leaders to ensure device standards meet district instructional objectives and needs.

Analyzes data to identify trends, areas for improvement, and opportunities for optimization.

Evaluates new technologies and determines technical compliance with existing technology sy