FT Support - Program Support Associate – Program Delivery

Title: FT Support - Program Support Associate – Program Delivery

Posting Closes at 11:55 PM on: 5/28/2025

Hours Per Week: 40 Hours

Compensation Type: Hourly Salary

New Hire Starting Pay: $16.57 - $18.55

Employee Classification: FT Support Staff- Union

Level: FT Support-4

Division: Community Education & Workforce Dev - 30000

Department: Centralized Services - 30240

Campus Location: LCC West Campus

Position Type: Regular/Continuing

Bargaining Unit: ASP FT/ESP

To view the applicable labor contract, visit the Labor Relations web site.

For information about the benefits offered, please visit the Benefits web site.

Job Summary:

Supports Business Development Managers, Coordinators, and Project Managers by providing training, program delivery, and related instructional support services arising out of sales, according to Community Education and Workforce Development (CEWD) procedures. Provides necessary information and executes interdepartmental communications to ensure the timely delivery of courses. Communicates with internal and external customers, as needed, to ensure quality customer service to both students and faculty. Works closely with instructors to collect, compile, and/or record program related customer data necessary for CEWD to evaluate its programs, expenses, and resulting revenues.

Plans and collaborates work effort with team members to ensure that work activity is effectively prioritized and completed in accordance with established procedures. Provides on-site technical and operational support, training and troubleshooting to instructors for in-person classes.

Works directly with external corporate clients regarding post-training completion documentation, including certificates, digital badges, or other confirmation of training completion.

Leads the work of CEWD student employees, including mentoring, monitoring, and training.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications:

Associate degree or an equivalent combination of educational and/or work experience.

Demonstrated verbal & written communication skills.

Demonstrated customer service experience.

Demonstrated experience with Microsoft Office applications (Word, Excel, PowerPoint, and Access).

Preferred Qualifications:

Demonstrated understanding of working with and troubleshooting computer technology.

Experience with special events and conference planning.

One or more years of experience in a customer service or related field.

One or more years of experience in an academic setting.

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html.