Assistant Branch Manager

*This position is eligible for a Spanish proficiency pay differential*

 

SCHEDULE: Full-time; Monday through Friday (8:15 am- 5:15 pm), and every other Saturday (8:15 am – 12:15 pm). Average of 40 hours/week.

LOCATION: 2481 IA-92, Washington, IA 52353

BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!

SCOPE:

Oversee daily branch operations and fulfill the sales and service role of a retail personal banker, leader and coach. The Assistant Branch Manager will be the staff resource and individual in charge in the Branch Manager's absence. They will assist the Branch Manager with the daily operations, coaching, sales tracking, and goal attainment.

 

ACCOUNTABILITIES:

Branch Operations:

• Manage all branch cash functions, including maintaining sufficient currency and coin to meet branch needs, while not exceeding appropriate levels, balancing vault, TCRs, and ATM cash and reconciling errors, and ensuring that individual cash drawers where utilized are maintained at appropriate levels. Performs quarterly audits as directed by the bank.
• Manage all cash handling equipment, such as coin counting machines, teller cash recyclers, and currency counters.
• Manage the needs of the branch facility in order to ensure that the building is maintained and daily operations function smoothly.
• Direct scheduling of the community room facilities, as applicable.
• Approve checks and other transactions according to Bank policies.
• Maintain adequate inventory of branch supplies (tickets, forms, check paper stock, etc.).
• Understand and ensure that activity in the branch meets Bank security and compliance requirements for areas such as robbery/safe cash handling, opening/closing procedures, Bank Secrecy Act (including large currency transaction reporting requirements), Customer Due Diligence, protecting confidential data, funds availability, and our Branch Procedures Outline (posted on Hey Sara).

 

Supervision of Staff:

• Assist the Branch Manager in the supervision of retail branch staff. Responsibilities include: interviewing, hiring and training teller staff, creating and maintaining teller work schedule, conducting weekly check-ins, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
• Provide assistance to the tellers/bankers with data entry, special or difficult internal transactions, or customer inquiries/problems.
• Provide follow-up guidance by instructing tellers/bankers in the handling of problem areas or transactions and reconciling errors as needed.

• Responsible for performing ongoing on-the-job training for all new tellers/bankers with the assistance of the retail trainers or other personnel as designated. Evaluate the progress of trainee and work with them to advance in the career path levels, making recommendations for advancement, further training, or termination.
• Conduct teller/banker huddles and skill builders to aid in communication, training, and skill development of retail staff.

 

Sales and Service Requests:

• Handle all typical banking transactions presented by customers in person, through drive up, via night depository, or mail.
• Handle cash and maintain an individual cash drawer/TCR in order to handle customer requests.
• Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.
• Handle both routine and advanced maintenance and service requests and customer inquiries regarding existing accounts and services. Assist less experienced coworkers with questions or escalated cases as needed.
• Identify banking needs and recommend solutions for both prospective and current customers.

 

New Accounts:

• Support the Bank's overall sales efforts through direct sales of deposit products, consumer loans, and related services.
• Accurately, efficiently open various types of deposit accounts, such as checking, savings and money market accounts, certificates of deposit, IRAs, safe deposit boxes, and complementary services.
• Effectively handle consume