Sr. Application Analyst

Coordinates and supports the SLDC by coordinating releases, understanding the priority, and ensuring the cross functional team is focusing on work that aligns with the strategy and objectives created by the Application Management leadership.

Collaborate with internal and external users to ensure business units and external clients meet their objectives using technology.

Job Duties and Responsibilities:

Key Responsibility #1:   System and Client Administration

• Leads user support by providing some work direction and training for team members and working with users who are defined as more complex, larger in size, high impact, or visibility on multiple applications by working with Bus Tech management to understand the team’s goals and service level expectations.
• This is accomplished by working with the team or directly interacting with internal and external users to provide support for implementations, training, and tier-two-level support.  Resulting in the creation of reporting and metrics used by Business Technology, user adoption, successful system use, and best-in-class customer service. 

Key Responsibility #2:  User Security and Data Integrity

• Security: Responsible for providing application customization and user rights using admin level access rights assigned to this level due to ability to work effectively with IT and use these access rights within the parameters of IT best practices.
• Data Integrity: Responsible for ensuring data integrity using an in-depth knowledge of the applications, enterprise data, and the potential for changes to applications or data to impact at a larger scale and advise users accordingly or prevent the change.
• Resulting in application users who are confident of the ongoing accuracy and integrity of the application which will in turn promote user adoption.

Key Responsibility #3:  Application Release support

• The Sr. Application Analyst should exhibit the ability to understand the overall release project, aim, and goals and work to effectively deliver on them.  
• Sr.  Application Analyst creates and manages task lists and tracking throughout the application life cycle. 
• Creating and maintaining requests and business rules, completing tasks as assigned, creation and execution of test plans, organizing tasks for assignment to other team members and outside resources, understanding and prioritizing issues that arise during releases and to document and elevate as needed. 
• The Sr. Application Analyst works with Business Technology Management and/or the Project Manager to complete the work needed to deliver project goals in a timely manner and on budget.  These functions are performed to ensure that release cycles run efficiently, business areas receive needed solutions, and users are minimally impacted.

Key Responsibility #4:  Ongoing Technical Support and Training

• Provide tier-two level support for user reported issues. Review previous support requests to find system enhancements that can prevent common user errors or issues. Keep up to date on new functionality and knowledge released through applications and other resources. Provide support to team members in training or at a more junior level
• Sr Application Analyst will identify and organize plans to ensure best practices are applied in the delivery and maintenance of training for Business Technology supported applications.
• Working with resources such as Allied Marketing, SEO, Walk Me, and the BRMs, and Product Managers
• The Sr. Application Analyst will create training materials and work with the Business Technology team to build competencies in training for internal and external clients. 
• Sr. Application Analyst should be able to identify prevalent user issues and make recommendations regarding training programs to address these issues.  Resulting in training plans, training sessions, and materials that meet the standards set by Business Technology. 
• Ensures user adoption, customer satisfaction, and optimal system use. 

Key Responsibility #5:  Data Analytics and Dashboard support – Other duties as Assigned

• Sr. Application Analyst should have knowledge of enterprise data and reporting needs to consult with business areas and provide reports and dashboards and aid business areas on data analysis. 
• Ability to create dashboards using dashboard applications. Resulting in support for corporate need for data, data analysis and business intelligence for all management and Sr. Management teams.

Qualifications (Education, Experience, Certifications & KSA):

High school diploma or GED required; bachelor’s degree (in technology management or similar area) preferred.

Minimum of 3-4 years of work-related