Customer Support Associate

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

Providing quality customer service is at the core of our team’s goals. As a Customer Service Associate, you will assist in achieving team goals by answering questions for users and vendors with queries.

Key Responsibilities:

• Address the query by provide clarification about what caused it and educate users on how to effectively utilize the platform

• You will be responsible for achieving daily targets and key metrics

• Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively

• Outbound calling and assisting end users with various query types are key to high customer satisfaction

• Needs to be helpful, empathetic, and resolve issues quickly

• Proactively ask question and maintain an awareness of the client’s business, operational activities, and processes within their team area

• Communicate information and escalate to Team leads, QAs, SMEs, and Operations Manager

• Requires professional interaction and communication, both within the Accenture organization and with client contacts

• Previous work in fast-changing environments and products

• Exposure to phone/chat-based customer interaction norms preferably in platform companies

Role Requirements:

• This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly.

• Must be flexible to work any shift including weekends and holidays

• The role requires candidate pass an English Assessment (written) with a minimum score of B2

Basic Qualifications:

• Minimum 2 years’ customer support, hospitality and /or concierge experience in chat and/or call environments

Preferred Qualifications:

• Experience in high judgement workflows with ambiguity or previous work in testing

• Drive for communication, calls, chats, and interaction with customers and end users

• Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

• Strong attention to details; constant analysis of how the product and features impact the user experience

• Excellent problem solving and organization skills

• Self-motivated to work independently, with minimal supervision

• Excellent time management skills and able to proactively and independently manage workload and targets

• Basic understanding of how Gen AI and LLM behave and self correct. Knowledge or experience in user acceptance testing/UX impact product development

• Helpful, empathetic, calm under pressure. Professional demeanor with diverse customer groups

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                Hourly Salary Range

California                                           $22.68 to $22.68                                         

Cleveland                                           $22.68 to $22.68                                         

Colorado                                            $22.68 to $22.68                                         

District of Columbia                         $22.68 to $22.68

Illinois                                                 $22.68 to $2