Corporate Director of Alumni Services

Job Title: Corporate Director of Alumni Services

Reports To: Vice President of Patient Access

Location: On-Site in our Home Office (Meridian, ID)

Schedule: Monday-Friday 8am-5pm MST with some evenings & weekends

Compensation: $75,000-110,000/year

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a key member of the Northpoint team, the Corporate Director, Alumni Services is responsible for oversight of the alumni program as well as supporting the alumni team in scheduling, communicating, planning, and executing events and meetings in their assigned market. This person will track merchandise and inventory, oversee Northpoint alumni programs, and provide long lasting recovery support. This position strives to ensure that graduating clients transition smoothly into a recovery centered life, while keeping them connected to the Northpoint community and the alumni program. This is truly the heart and soul of our successful outcomes.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE :

• Provide leadership support, mentorship, training and development to alumni coordinators within their respective markets
• Engage market operational teams in understanding the scope and philosophy of alumni services
• Provide consultation to operational teams on observations occurring within alumni services relevant to treatment objectives for the purposes of process improvement
• Contribute to company morale through updates on alumni progress and “success stories” on a consistent basis
• Create and maintain policies and procedures for alumni programs across all markets
• Maintain internal policy regarding passing of alumni, including but no limited to engagement with relevant executive team members and relevant market personnel on alumni passing
• Create foundational structures for Imagine by Northpoint staff to engage graduating families in outcomes data gathering
• Provide recommendations and insights for building and support of Imagine alumni structures
• Analyze trends in alumni engagement, event attendance, and referral sources to inform strategy
• Develop quarterly and annual alumni program performance reports for executive leadership
• Travel to each market to evaluate alumni performance and achievement of goals
• Support market alumni coordinators within their markets for meeting engagement and meeting Key Performance Indicators (KPI’s) for referrals to treatment with Northpoint
• Lead weekly alumni coordinator staff meetings
• Lead quarterly alumni coordinator staff trainings in person and virtually
• Oversee and maintain the CRM database of alumni and their outcomes; provide reports and regularly ensure data is input correctly
• Provide structured estimates for alumni expenses for events and operations to the executive team for review and approvals
• Complete Risk Assessments for large alumni events, as directed
• Engage Market Leadership in approvals and analysis of monthly commission payments for online review completion
• Engage Market Leadership in analyses of engagement with exit survey completion from patients graduating treatment
• Participate in company-wide outcomes analysis through increasing and maintaining engagement in exit surveys for patient satisfaction
• Supervise all alumni social media and ensure its efficacy and growth month to month across markets
• Oversee the inventory of alumni merchandise in each market ensuring that every location has adequate stock
• Manage relationships with vendors
• Oversee the generation of online reviews for each program in each market for adult programming and adolescent programming
• Intermittently observe an