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Medical Admin Assistant (ZR_21242_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 21 Mar 2025
About the role
This is a remote position.
Job Highlights:Contract: independent Contractor
Schedule: Monday to Friday from 8 AM to 5 PM UT time with 1 hour unpaid break
Responsibilities: Answer and manage incoming calls in a professional and courteous manner.
Provide accurate information regarding medical cannabis card evaluations, eligibility requirements, and the application process in Utah.
Schedule and confirm patient appointments using our booking system.
Respond to voicemails and follow up with potential or existing patients.
Direct calls to the appropriate department or team member when necessary.
Maintain patient confidentiality and adhere to HIPAA compliance.
Assist with basic administrative tasks related to patient inquiries and documentation.
Track and report call data, patient inquiries, and common questions for process improvement.
Requirements
Previous experience in a customer service or call center role (medical or healthcare-related experience is a plus).Strong verbal communication and active listening skills.
Comfortable discussing medical cannabis regulations in Utah (training will be provided).
Ability to handle high call volumes while maintaining a patient and professional tone.
Familiarity with scheduling software, CRMs, and basic administrative tools.
Strong organizational skills and attention to detail.
Preferred Qualifications:
Experience working in the healthcare, wellness, or medical cannabis industry.
Knowledge of HIPAA compliance and patient confidentiality best practices.
Previous experience as a virtual assistant or remote customer service representative
Benefits
Independent Contractor Perks:- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_21242_JOB
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