Shift Manager - Cage Operations

Company Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

Job Description

Salary Pay: $78,000.00 - $78,000.00

The Encore Boston Harbor Shift Manager– Cage Operations will be responsible for daily operations of the Cashiers Cage Department during assigned shifts. This position will oversee and manage the activities of the Count Rooms to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements. Responsibilities include but are not limited to: implementing the department strategy; maximizing opportunities for departmental and company success; ensuring security and protection of all casino assets passing through the cashiers cage; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage.

The Shift Manager will be responsible for gaming protections, including monitoring the wagering counter and Administrative Operator room. The Shift Manager will also provide support and leadership to the Sports Book staff. Through efficient acceptance, monitoring, and adjusting of wagering transactions, the Supervisor NT will ensure that all goals of the department are carried out as set forth by the Director.

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Ensures that the Sports Book appearance is up to Encore Boston Harbor standards.
• Monitoring, tracking, and adjusting wagers according to business levels.
• Monitors book activity (i.e., Regulation 6A related transactions).
• Monitors TV selections and audio for the Sports Book.
• Completes W2-G’s on winning tickets.
• Verifies monetary balances at intervals determined by management. 
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Supervises daily activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Supports the management and performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced. 
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property-wide communication.
• Supports hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
• Provides professional internal and external guest service, which may require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate. 
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
• Manages and assists and cashiers and Ticket Redemption Leads.
• Ensures that all Cashiers Cage reports are submitted in a timely manner.
• Assigns Cage team members according to job requirements and the team members’ abilities, skills, and experience.
• Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
• Is responsible for the balancing of various bank drawers wi