Product Operations | Search Model Data (Spanish) - Trust and Safety - Austin

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About T&S
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Model Data team

The Search Model Data Team is responsible for managing data labeling projects covering over 20 countries/regions and 18 languages. The data labeled will be provided to the R&D team, the R&D team will apply human labeled data to train and test algorithm models for various search business segments, helping to optimize the search engine, launch new features and improve user experience when using the search function on our platform.
By thoroughly understanding the project background and model optimization direction as well as combining business experience and localized market characteristics, The Search Model Data Team is responsible for end-to-end project management throughout the entire project life cycle, including formulate project planning and labeling strategies/SOP, forecast resource and manpower, promote the implementation of labeling guidelines, and ensure the project delivery result.

What will I be doing?
- Perform as the product operations role; manage the operation of labeling projects that deliver training/testing data for machine learning models, with the ultimate goal of optimizing users' search results.
- Perform as the project owner; undertake various tasks throughout the entire project life cycle.
- Review and reconcile the demands received to formulate customized project management plans and design proper relevant SOPs.
- Work closely with the global data delivery team; supervise the implementation of project mechanism, data delivery and quality assurance.
- Conduct ROI analysis and regular review based on the model performance of machine learning models.
- Foresee possible risks, prepare necessary risk management procedures and react to unexpected issues in a timely manner.

Qualifications

What should I bring with me?

Minimum Qualifications:
-Bachelor's degree or above.
- 3 years or above experience in Internet-related industries.
- Proficiency in both English and Mexican Spanish, including listening, speaking, reading, and writing skills.
- Familiarity with the culture of Spanish-speaking countries, especially Mexico, as this role will focus on the Mexican market.
- Proven experience in Project Management / Project Operation.


Preferred Qualifications:
- Familiarity with search engines and social media platforms, with former experience in Search relevant business.
- Familiarity with users' Internet usage habits.
- Great analysis and communication skills with a good sense of flexibility.
- Ability to work well under pressure and a strong sense of responsibility.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout