91120 - Senior Service Delivery Manager

Salary   The national salary range is £54,358 - £61,585, London salary range is £58,847 - £66,670. Your salary will be dependent on your base location Total pay in the range of '£50,001 to £60,000, £60,001 and over' are subject to capability, skills and experience. Salary may consist of base pay and a Recruitment and Retention Allowance (RRA) Number of jobs available   2 Detail of reserve list   12 Months Region   National City/Town   National Building/Site   NATIONAL Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location. Grade   Grade 7 Organisation Grade for MoJ   Grade 7 Post Type   Permanent Working Pattern   Full Time, Part Time, Part Time/Job Share Role Type   Digital Will the successful applicant have line manager responsibilities?   Yes Job description  

Senior Service Delivery Manager

Location: National*

Closing Date: 17th October

Interviews: week commencing 28th October

Grade: Grade 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £54,358 - £61,585 (which may include an allowance of up to £2,517) London: £58,847 - £66,670 (which may include an allowance of up to £4,828)

Working pattern: Full-time, part-time, and Flexible working

Contract Type: Permanent

Vacancy number: 91120

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Service Delivery Manager here at Justice Digital, to be part of our warm and collaborative Agile team.

We are seeking a highly skilled Senior Service Delivery Manager with strong interpersonal skills who thrives in a delivery-focused, agile environment working with multidisciplinary teams. This role is central to our ServiceNow operations, focusing on ITSM, SIR, and ITOM modules, and is critical in ensuring our service delivery processes are efficient, effective, and continuously improving.

This role aligns with Senior Delivery Manager from the Government Digital and Data Framework

You will be a ServiceNow subject matter expert (SME) with substantial experience in agile delivery, leading a multidisciplinary team, and supporting several products of significant scale and complexity hosted on the ServiceNow platform. You will receive support from your people manager, delivery manager peers, the broader delivery community, and formal learning opportunities to develop further in this role.

As the Senior Service Delivery Manager, you will be responsible for building, maintaining, and motivating teams, ensuring that they collaborate effectively and focus on what is most important. You will coach team members, fostering a culture of continuous improvement. You will proactively manage dependencies and risks, overcoming obstacles to delivery.

You will be an active part of the broader delivery management community, receiving coaching and mentoring from senior colleagues. Additionally, you will have the opportunity to participate in informal support networks with peers, enhancing your professional growth.

To help picture your life at