Registrar - Psychiatry Outpatient - MSH - Full Time/Days

The Registrar is responsible for the business aspect of the department as well as the patient focused care delivery within the department. Activities include: registration, insurance verification and notification, updating of financial and demographic information, reception and other duties as assigned.

1. Greet and direct patients, visitors, and staff.

2. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same.

3. Collects and distributes patient referral information received from affiliated physicians.

4. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors.

5. Is open and responsive to the diverse backgrounds and experience of other people and promotes an environment that is sensitive to cultural diversity.

6. Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available.

7. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system.

8. Verifies demographic information and insurance coverage by interviewing patient/family member/friend.

9. According to policy and established procedure generates patients chart and attaches pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc.

10. According to policy and established procedure reviews discharged patient charts for diagnosis, physician signature, dictation code, menu and appropriate forms for completion.

11. According to established policy and procedure processes specimens for laboratory(ies) by assuring that specimens are appropriately labeled, forms are competed and identification processes have been followed.

12. File charts and retrieve old records.

13. Retrieves completed charts, addressograph plate and all supporting documents from patient treatment area.

14. Enters data into required computerized system.

15. Maintains patient recall file.

16. According to policy and established procedures insured that all papers, forms, etc. are stamped appropriately.

17. Logs patients on/in to the appropriate registration sheets/logs. Reconcile log books.

18. Obtains signatures for consent.

19. Makes clinic appointments.

20. Other duties as assigned.

Shared Duties and Responsibilities Across Department

1. Greet visitors and answer telephones promptly and courteously. Escort visitors to appropriate area, when necessary. Provide information and make referrals when appropriate.

2. Answer Call System and refer to appropriate staff.

3. Maintain a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.

4. Transport patients on stretchers or wheelchairs, as required.

5. Assists in interpreting, as required by current protocols.

• High school graduate or GED
• 6 - 9 months of health care experience in order to become familiar with institutional policies and procedures preferred.
• Certified Application Counselor designation as authorized by NYS DOH if primary duties are related to financial assistance program (preferred)

Collective bargaining unit: SEIU 1199-MSH

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We wo