About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. 
For the better. Together. 

 

This position has a base compensation range of $26.45 to $28.85. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Domestic Operations Coordinator is the primary customer and vendor contact for all operational inquiries. He/She coordinates domestic product shipments ensuring that service commitments are achieved in accordance with standard service, client requirements and company objectives. Communicates effectively and professionally with customers, vendors, internal stakeholders and government agencies.

 

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Ensures domestic product operations are compliant with internal HWL policies and applicable regulatory agencies.
•Coordinates domestic product operation effectively from quoting through invoicing: A – Z.
•Inputs data, files, and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements.
•Keeps clients informed and maintains knowledge of market trends and changes in service options.
•Provides professional, timely and courteous customer service to all vendors, shippers, and agents to facilitate the required objectives and provide customers with daily updates.
•Receives rate requests, interprets tariffs and provides clear, professionally formatted quotations.
•Treats Hellmann colleagues as internal customers with the same care, respect, and service priority as external customers.
•Works in close collaboration with other Hellmann products, Air Import/Export, Sea Import/Export, Contract Logistics, and Sales teams as needed.
•Checks clients' credit status prior to arranging transportation.
•Ensures vendor invoicing is completed accurately and in a time frame consistent with company policy.
•Provides pro-active information to customers in cases of service variance with a focus on viable solutions.
•Responsible for prompt escalations to Domestic Product, Account Management and/or Sales when appropriate.
•Supports product dispatch as needed by arranging, tracking, and billing efficient first mile / last mile movement for international Airfreight and Sea freight shipments.
•Works to resolve problems with Accounts Payables and Accounts Receivables.
•Ensures clients, Hellmann partners or other required parties are kept fully informed of transport arrangements and event status as requested and educate the client where necessary to foster the relationship.
•Responsible for all shipment-level communication between Hellmann and customers, carriers, and vendors.
•Escalates all recurring carrier / vendor service issues to Supervisor.
•Enters and updates all required milestone tracking events within area of responsibility.
•Maintains service relations with customers, carriers, vendors, and other Hellmann offices.
•Verifies and confirms any additional charges incurred (i.e., driver waiting time, demurrage, detention, etc.)
•Consults with Supervisor prior to agreeing to non-standard services and/or pricing.
•Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.
•Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries.
•Ensure all transportation activities comply with GDP regulations and company policies.
•Oversee the implementation and monitoring of temperature-controlled logistics to maintain product integrity.
•Develop and maintain a Quality Management System (QMS) to ensure consistent and reliable service.
•Identify and mitigate risks associated with the transportation of pharmaceuticals.
•Provide training to staff on GDP requirements and best practices in the Road Freight operational.
•Maintain accurate records of all transportation activities, including temperature logs, shipping manifests, and incident reports.
•Prepare for and par