Principal Strategic Customer Engagement Program Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

The Strategic Customer Engagement team helps the Product organization drive ongoing commercial success for oCFO by ensuring strategic customers derive long term value from their Workday investment.

About the Role

Workday is looking for a Principal Program Manager to join Strategic Customer Engagement within the oCFO Product team focused on the Spend Management pillar. This role is focused on creating bi-directional collaboration between the Product team and our customers. You will develop, evolve and maintain customer programs that support both our strategic customer base and broader financial customer base. 

The Strategic Customer Engagement (SCE) Program Manager is a key role on the product team that reports, analyzes and communicates customer satisfaction, health and trends to the broader Financials Product team and leadership team. Additionally, the SCE Program Manager is a champion for our customers - deep knowledge of both the Workday Spend Management Suite and Workday Deployment methodology will help the ideal candidate be successful. 

If you love to collaborate across various teams, continuously learn and challenge yourself, work on initiatives that directly impact customer satisfaction, collaborate with Product teammates to drive process efficiency and work with customers this role is for you!

What You Will Do 

• Partner with Product Leadership, Product Adoption & Optimization (PAO), Customer Experience, and Services to monitor and support deployments of strategic customers identified by the executive leadership team

• Assist in leading formal customer partnership programs, including our executive Workday Spend Product Advisory Council

• Partner with Services, Customer Success, Services Enablement and other teams around customer escalations. 

• Act as liaison between product and other internal teams to review customer issues to discover additional details that will help product & other teams determine appropriate solutions. 

• Collaborate with Product workmates and P&T Operations to develop, evolve, and maintain customer programs that influence product interactions with customers

• Collaborate with internal stakeholders to create bi-directional communication across the Product organization and other internal teams (Customer Success, Strategy, Marketing, GTM, Sales, Community & more)

• Champion the products externally with customers and constructively challenge their thinking to enable success with Workday’s products

• Develop reports and resources to provide visibility to the products organization on the Customer health, satisfaction, collabor