Sales Accounts Customer Development Manager

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Job Description:

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE 

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933! 

 The Customer Development Manager position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process. 

Territory: Western Washington and Alaska

Office Location: Spokane WA

Hours: First Shift

Schedule: Monday - Friday

Salary: ***Base Salary + Lucrative Uncapped Commission Potential***

Base Salary: $74,000 + Lucrative Uncapped Commission Structure

• Average Commission Year One: $20,000 - $35,000

• Average Commission Year Two: $45,000 - $85,000+

Here it from people who work here! 

https://www.youtube.com/watch?v=usBbl6L1V6E 

This is Ryder: 

https://www.youtube.com/watch?v=b24PFgxvVS0 

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. 

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award" 

Essential Functions

• Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors.

• Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold.

• Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations

• Training and imp