Senior Director of Customer Transformation & Value Realization

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. 

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

DTN is seeking a strategic and execution-oriented Senior Director of Customer Transformation & Value Realization to design and lead large-scale customer transitions from point solutions to integrated, outcome-based offerings. This highly visible role will report directly to the SVP of Customer Experience and work cross-functionally with General Managers, Product, Sales, Marketing, Value Advisors, and Operations to define, implement, and scale a customer migration and value realization framework. Success in this role requires a strong orientation toward measurable outcomes, operational excellence, and customer value delivery. 

Key Responsibilities 

Migration Strategy & Execution 

• Design and lead a scalable value-based migration and adoption framework

• Define the service offerings required to support successful customer transitions 

• Develop governance structures, KPIs, and value tracking models to ensure customers achieve measurable outcomes 

• Establish leading and lagging product adoption indicators to evaluate success internally and externally. 
   

Customer Value Realization 

• Align customer business goals to product capabilities and define clear and measurable value metrics 

• Build tools, templates, and repeatable frameworks to accelerate time-to-value 

• Ensure migration engagements are structured to deliver strategic ROI 

• Define enablement and support needs to ensure long-term customer success and expansion 

• Identify and drive continuous improvement opportunities to enhance product adoption, deepen value realization, and enable upsell potential 
   
   

Service Delivery & Methodology 

• Define and refine service delivery models, methodologies, and governance structures for quality and scalability 

• Partner with implementation teams to define required skills across internal, customer, and partner roles (e.g., PMs, consultants, data engineers, and business analyst) 

• Identify and structure offerings around data integration, analytics, and business insights 

• Incorporate change management offerings to guide customers through the behavioral, operational, and cultural shifts associated with solution migrations 
   

Collaboration & Leadership 

• Collaborate with Product, Marketing, and GMs across sectors (Weather, Agriculture, Fuels) to define migration strategies and customer cohorts