Training Specialist, Google Retail Partnerships

Channel Training Specialist 

Google Retail Partnerships 

We are currently seeking a Channel Training Specialist to support our client, Google, in the Home & Health channel for Retail Partnerships including the DIY retail space.  

As Channel Training Specialist, you will be the driving force behind knowledge transfer within the retail channel. You will specialize in deploying, and optimizing scaled training initiatives for major DIY partners, such as The Home Depot (THD) and Lowe’s. Your mission is execution of scaled training initiatives to ensure that thousands of retail associates are equipped with the product knowledge and tools necessary to deliver a premium customer experience and to ultimately drive Google Nest sales. You’ll bridge the gap between technical product knowledge and retail execution through digital platforms, AI-driven tools, and communication strategies. 

• Develop communication and execution approach of scaled training initiatives through various inputs and outputs such as associate in store tools (e.g. pocket guides), digital solutions, partner LMS tools, and overseeing the development of associate facing videos 

• Facilitate deployment of assets and materials through retailer learning platforms 

• Work with the leadership of Retail Partnerships team to deliver on sales priorities through training initiatives that ensure the highest business impact 

• Provide and maintain documentation of Google resources on partner properties to streamline ongoing updates and audits 

• Establish and measure associate engagement of learning assets, proactively recommending solutions to drive engagement 

• Provide monthly and ad hoc summaries/reporting of engagement, performance, and impact of programs and platforms / capture insights demonstrating the impact of training initiatives 

• Continuously improve and customize existing programs and courses, developing creative solutions such as contests and incentives 

• Utilize AI tools for innovation and efficiency, utilizing technology to pilot new and advanced approaches to training initiatives 

• Participate in planning conversations with Channel Sales Managers, Partner Stakeholders, and subject matter experts to further drive success across the channel 

• Consolidate and surface associate and partner feedback to drive improvement to training materials