Client Performance Manager

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

At Zelis, we believe in a world where heath care consumers empowered with the right information at the right moment will become the best healthcare consumers for themselves, their health plans, and their providers. We are on a mission to enable, guide and empower customers to control their financial health by making it simple to find, select and control costs.



We are seeking a dynamic and driven CPM to execute our SmartShopper performance with employer clients and health plans. Success of this role is measured around driving client performance measured by ROI and claims savings, client satisfaction metrics, overall program engagement and retention. The role requires a strategic leader with consumer marketing experience and consultative partnership skills to ensure employer level relationships.

Key Responsibilities: 

 

SmartShopper Program Management (40%) 

• Serve as the CPM for employers that buy SmartShopper through their carrier  

• Develop client strategies and engagement programs to maximize employer savings through evaluation of data. 

• Build, promote and implement targeted campaign strategies that improve consumer activation, shopping and conversion rates by analyzing company demographics, organizational structure, communication channels and other data  

• Analyze and present results leading with data driven recommendations to improve performance and savings 

• Lead periodic business results meetings with employer clients and provide clear and concise summarized reporting  

• Participate in quarterly health plan business review meetings representing SmartShopper performance 

• Accurately forecast a book of business savings opportunity based upon realistic assessments. 

• Utilize CRM to keep track of key account data, opportunities, logging calls and relevant notes 

• Maintain professional internal and external relationships that reflect the values of Zelis  

 

Performance Monitoring and Data Analysis (40%) 

 

• Monitor and manage client programs against Key Performance Indicators (KPIs), utilizing data from multiple sources to generate insights and an actionable plan to achieve desired results 

• Analyze data to identify correlations on key performance drivers and provide insight for performance and business review materials and ad hoc reporting 

• Activate escalation process and inform stakeholders when program performance is not forecasted to achieve KPIs  

• Define and monitor accurate performance milestones and forecasts, including the incentive reward budget and communication plan Source of Truth 

• Evaluate overall client performance trends to create and communicate actionable insights to assist decision making and inform future strategy for new and existing clie