Manager, NAW Retail Excellence, Southwest Region

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

 

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

 

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

 

Job Title: Retail Excellence Manager, NA Wholesale

Primary Purpose: The Retail Excellence Manager plays a key role in driving business growth by collaborating with the Director and Sales team to strengthen the market presence within the assigned territory. This position is responsible for leading, coaching, and developing field support to enhance brand presentation and deliver exceptional sales performance. Additionally, the Retail Excellence Manager oversees the creation and execution of strategic action plans, ensuring alignment with key performance indicators (KPIs). Success in this role requires building and maintaining strong partnerships with both internal stakeholders and external business partners.

 

The successful individual will leverage their proficiency in Retail to

 

• Lead and mentor Coach Brand Ambassadors to reach their full potential through structured training and consistent feedback.
• Train and support the development of Retail Store teams supporting wholesale accounts
• Implement company strategies by supporting the sales team account objective in respective regions.
• Ensure proper store visit scheduling and execution, including but not limited to co-travel sessions 3–4 days per week to provide hands-on coaching, increased market visibility and account partners development.
• Foster strong customer relationships by maintaining an active market presence and conducting regular client visits.
• Support process improvements within the sales organization by collaborating cross-functionally with various departments.
• Develop and execute business plans to drive growth, enhance brand presence, and improve overall market performance.
• Overmanage store environments, instore marketing and capex projects ensuring compliance and elevated store presentations.
• Stay informed on competitive market trends, conducting ongoing research to identify opportunities for market share expansion.
• Deliver comprehensive, data-backed reports to management with strategic insights and recommendations for continuous improvement

 

 

 

 

The accomplished individual will possess...

• 3+ years Multi – unit management and people development experience; a combination of education and experience will be considered
• Initiative, entrepreneurship, innovativeness, ownership and the ability to work independently
• Strong knowledge of industry, including trends and all aspects of fashion
• Excellent business acumen, analytical, organization, problem solving, training and presentation skills
• Leadership, prioritization and team development skills
• Strong written and verbal skills
• Influencing and negotiation skills 
• Strong visual merchandising skills
• Knowledge of retail math, MS Excel and Word, PowerPoint
• Ability to Travel 60%

 

 

An outstanding professional will have

• Vendor Role (i.e. training and development of teams, merchandising, and maintaining visual and operations standards). 
• Superior retail and selling experience strongly preferred. 
• Experience working with department stores is strongly preferred

 

Our Competencies for All Employees

 

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people probl