Quality Assurance Manager

Responsibilities & Qualifications

RESPONSIBILITIES

• Develop, implement, and maintain Quality Assurance (QA) processes, standards, and best practices to ensure compliance with program requirements and government policies.
• Oversee the review and validation of all deliverables, ensuring accuracy, completeness, and adherence to timelines and quality benchmarks.
• Conduct regular quality audits of processes, deliverables, and systems to identify gaps, recommend improvements, and track corrective actions.
• Create and maintain a Quality Control Plan (QCP), ensuring all program activities align with contractual standards and performance requirements.
• Establish and track performance metrics (KPIs) to monitor quality and identify opportunities for improvement.
• Collaborate with operational and technical teams to implement process improvements that enhance efficiency and effectiveness.
• Facilitate quality reviews, inspections, and testing for system changes, updates, and deliverables.
• Manage the documentation and reporting of quality metrics, audit findings, and corrective action plans to program leadership.
• Ensure compliance with cybersecurity and operational standards, integrating quality checks into vulnerability management, STIG updates, and RMF activities.
• Oversee incident and problem management processes to ensure root-cause analysis and remediation meet quality standards.
• Support training and awareness programs to promote a culture of quality across the program.
• Provide regular updates and reports on quality performance to program leadership and stakeholders, highlighting trends, risks, and improvement initiatives.

REQUIRED QUALIFICATIONS

• Active Secret clearance with SSBI
• Active ITIL Foundations certification
• Minimum of 12+ years of related QA experience
• Bachelors degree in a related field

Overview

We are seeking an Quality Assurance Manager to join our TekSynap “West” team.

 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. 

  

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.  

 

Visit us at www.TekSynap.com.  

Apply now to explore jobs with us!   

 

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here. 

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Sierra Vista, AZ/Fort Huachuca, AZ
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK AUTHORIZATION/SECURITY CLEARANCE

• Citizenship: US
• Clearance requirement: Sec