Manager - Operations, Client & Government Reporting

Job Overview:

The Client and Government Reporting team is responsible for meeting and maintaining compliance with corporate and regulatory policies, procedures, and reporting requirements.  It’s comprised of two teams: Cost Basis and Tax Reporting.  Cost Basis handles receipt, maintenance, and delivery of tax lots used to calculate cost basis. Tax Reporting ensures all Internal Revenue Service (IRS) client tax reporting forms are issued and mailed in an accurate and timely manner.  As the Manager of Operations, you will lead a team of skilled Subject matter experts ensuring they are adhering to department, company and regulatory practices.  You will also be responsible for identifying emerging trends to recommend tactics to enhance performance.

The ideal candidate will have prior people management experience, will be a team player, possess excellent time management and problem-solving skills in addition to being able to make informed decisions, with the ability to multitask and prioritize.  We are looking for someone who thrives in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.  Provides outstanding service while acting as a resource, leader, and mentor to the team by assisting with questions, handling escalated items, and facilitating information distribution.  Provides recommendations and reports to VP on successes, challenges, and needs while building and maintaining an efficient and customer-service oriented team.

Responsibilities:

• Responsible for managing a team of Senior Specialists and leads. 
• The Manager will provide ongoing support, coaching, feedback and developmental opportunities to address staff needs in order to engage them and help them be more effective and successful.
• Assist staff to understand the organization's vision and values and their importance. Translates the vision and values into day-to-day activities and behaviors.
• Establishes and maintains quality assurance standards, procedures, and controls as it pertains to cost basis or client issued tax forms.
• Partner with product management and technology teams during new product implementation and establishes checkpoints for testing new processes.
• Close Vendor Management with multiple third party vendors for the team and firm.
• Be responsible for the oversight of Tax Season including scheduling, tax form production, and all advisor facing communications. 
• Handle escalated advisor and client issues through our department mailbox.
• Coordination between onshore and offshore teams. 
• Assist team closely in handling department projects including creation of new workflows, developing test scripts, performing QA, defect management and User Acceptance Testing as well as oversight of all project deliverables.
• Speak as a representative for the firm with industry peers and business partners.
• Responsible for establishing, implementing, and directing quality control efforts to ensure that requirements for steps in processes conform to quality standards.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 3+ years or industry experience (preferably financial services) in Operations (preferably Cost Basis and/or Tax Reporting)
• SIE and Series 99 required or must be willing to obtain within 90 days

Core Competencies:

• Proven ability to lead, develop and coach professionals while possessing strong mentoring and employee development skills.
• Ability to inspire, motivate, and challenge your team to tackle the opportunities for improvement
• Must be proactive and remain cognizant of deadlines and regulatory requirements.
• Must be able to investigate all instances where departmental service level agreements are not being met
• Must be able to adapt to change and pivot focus as needed.
• Must have strong written and verbal communication skills.
• Comfort with ambiguity with an ability to learn quickly and thrive in a complex, growth-oriented and dynamic environment
• Someone who can develop an intensive knowledge of departmental tasks; supplementing functions to fulfill expectations and provide suggestions on process improvement

Preferences:

• 3+ years of management experience
• Experience with complex work processes and being able to communicate the action and o