Customer Service Representative

Customer Service Assistant III

Location: 5000 Kansas Avenue Kansas City, KS 66106

Department: Inventory Management

Position Overview

Reporting to the Manager, Inventory Management Department - Assistant III provides customer service to meet, satisfy, and exceed the needs of our membership regarding all areas that pertain to orders, ads, and prebooks. To exceed customer’s expectations efficiently, consistently, and constantly. Must be friendly and respectful, dealing promptly with all complaints, and always honoring commitments.

Principal Duties and Responsibilities:

• Manage multiple phone calls and emails daily from members while providing excellent customer service.
• Make sure all retail members’ needs are met or exceeded, making sure customers are completely satisfied with the results.
• Assist buyers in effective communication with retail members resolving all retail opportunities.
• Adjusts store orders and SSO reports based on store and buyer requests as needed to ensure retail member needs are met.
• Create handbills as needed for emergency ad products, etc.
• Communicates proactively with buyers on any opportunities affecting member service level and resolving customer satisfaction.
• Process all ads and promotional information for all ad groups.
• Accurately submit retail pre book orders daily, manage upload process, batching and verifying daily input of orders.
• Works with assigned divisions to ensure timely system entry of retail and Food Show orders.
• Knowledge, Skills, and Abilities:
• High school diploma
• Minimum of 6 months previous customer service experience
• Microsoft office experience required; access experience preferred.
• Must be able to multi-task easily and efficiently.
• Must possess excellent prioritization skills.
• Must be detail oriented and have good organizational skills.
• You must be a good team player.

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and more than 3,400 locations throughout 33 states from 9 wholesale divisions. Consolidated sales for AWG in 2024 exceeded $12.0 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com.

 Benefits: 

• Medical, Dental, & Vision Insurance

• Health Savings Account

• Dependent Care Flexible Spending Account

• Paid Vacation, Holiday, and Sick Time

• 401(k) with 4% match along with 3 other contributions

• Tuition Reimbursement

• Basic & Supplemental Life and AD&D

• Employee Assistance Program

• Short-Term and Long-Term Disability 

• Wellness Program

• Yearly Holiday Bonus