Clinical Director of Operations (LCSW-S/LPC-S)

Description

Welcome to Mindfully Texas, where diversity, inclusion, and equity are a cornerstone of our business. As a minority woman-owned company, we are committed to fostering an environment where everyone feels valued, respected, and empowered.

Our mission is to provide comprehensive, convenient access to high-quality mental health care that is affordable, progressive, and personalized. We focus on thoughtfully matching clients with clinicians who specialize in the challenges they’re facing, supporting better outcomes for clients and deeper fulfillment for providers.

Why Join Our Team?

When you join Mindfully Texas, you work with a practice that is invested in your mental, physical, and financial well-being. Our clinicians experience greater professional fulfillment, improved work–life balance, and a supportive environment that encourages clinical autonomy and growth. As the Clinical Director of Operations, you will lead clinical excellence across multiple outpatient centers, shaping therapy, teams, and outcomes.

Schedule: Monday-Friday, 8:00am to 5:00pm.

Full-time Benefits:

• Health, vision, and dental
• Paid time off
• Paid recharge days
• HSA with employer match
• Dependent care FSA
• Employer-paid Life and AD&D insurance
• Employer-paid short-term and long-term disability
• WellWorks wellness program
• Employee assistance program
• 401k with employer match

Duties & Responsibilities:

  Clinical Leadership

• Drive the execution of key service, quality, and growth initiatives across all centers within the region.
• Oversee the day-to-day clinical operations of all outpatient services within the region, including staff and client scheduling.
• Collaborate in the development and execute clinical policies and procedures as defined by Mindfully leadership and ensure consistent application across all regional sites.
• Promote a therapeutic environment across all centers, ensuring client input is fully considered when developing and carrying out treatment plans.
• Provide clinical management and oversight to therapists, clinical staff, and site-level leaders within the region.
• Participate actively in leadership team meetings, clinical workgroups, and agency-wide initiatives. 

Clinical Supervision & Quality Assurance

• Provide direct and indirect clinical supervision to therapists across all regional centers.
• Problem-solve issues with supervisees when insufficient progress toward client outcomes is observed via review of clinical data and documentation.
• Conduct and oversee staff trainings, evidence-based practice workshops, and clinical case consultation groups.
• Ensure evidence-based treatment and clinical best practices are applied consistently across treatment plans and service delivery.
• Monitor and maintain the quality of clinical services across all regional centers, ensuring compliance with regulatory requirements, ethical standards, and payer requirements.
• Complete annual performance evaluations for clinical staff within the region to determine areas for improvement and ensure treatment integrity.
• Responsible for and lead clinical audits per Mindfully policy; support accreditation and compliance efforts.

Operations & Performance Management

• Monitor key clinical and operational performance indicators for the region — including therapist utilization, caseload fill rates, session completion rates, no-show and cancellation rates, and billable hours per therapist — and take proactive corrective action at the center level where needed.
• Contribute to center and regional P&L performance by actively managing clinical productivity, staffing efficiency, and resource utilization across regional sites. Understand the key financial levers that drive margin and work to optimize them within scope, in alignment with targets set by the Regional Director of Clinical Operations.
• Partner with Billing, Revenue Cycle Management (RCM), and Operations teams to support timely credentialing, authorization renewals, and documentation compliance — protecting revenue integrity and minimizing billing disruption across the region.
• Conduct structured performance review meetings with therapists and site-level staff using scorecards and defined meeting frameworks; drive accountability to established KPIs and escalate performance concerns through appropriate channels in a timely manner.
• Track and report on regional workforce metrics including headcount, open positions, turnover, and therapist retention; collab