Salesforce Technology Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description:

Role Overview

We are seeking a Salesforce Technology Analyst to support enterprise CRM initiatives through business, system, and data analysis. This role partners closely with business, compliance, and technology teams to translate complex requirements into scalable, well-documented Salesforce solutions.

The ideal candidate has strong analytical skills, hands-on Salesforce functional knowledge, and proven experience working in Agile delivery environments within regulated or enterprise settings.

Key Responsibilities

• Analyze business, system, and data requirements and translate them into actionable Salesforce and CRM solutions
• Partner with business, compliance, and technology stakeholders to document current and future-state processes
• Develop and maintain detailed artifacts including user stories, process flows, data mappings, and functional specifications
• Support Agile delivery by managing user stories, backlog refinement, sprint activities, and documentation using JIRA and Confluence
• Identify opportunities for automation, workflow optimization, and system integration to improve operational efficiency
• Validate solutions through UAT support, stakeholder walkthroughs, and release coordination
• Present findings, recommendations, and solution designs to business and technical audiences
• Maintain accurate documentation of system configurations and application states
• Stay current with Salesforce platform features, best practices, and emerging technologies

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• 5+ years of experience in business analysis, systems analysis, data analysis, or technical analysis
• Hands-on experience with Salesforce or CRM platforms, including understanding of:
  • Configuration concepts
  • Data structures and objects
  • Workflows and automation
  • Reporting and dashboards
• Experience working in Agile environments using JIRA and Confluence
• Strong stakeholder management, communication, and documentation skills
• Proven ability to work independently and manage multiple priorities
• Proficiency in Microsoft Excel, including pivot tables and data analysis

Preferred Qualifications

• Salesforce Certified Platform Administrator
• Salesforce Certified Sales Cloud Consultant
• Experience in financial services or other regulated environments

The base compensation range for this role in the posted location is: $100,000 - $118,000/ yearly

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial