Accounts Receivable Operations & Strategy

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role:

We are looking for a team lead who is passionate about developing new and innovative processes to drive operational excellence in collections. Our priority is to quickly collect on our AR (accounts receivable), increase free cash flow, improve customer experience and establish payment collection goals and targets.

The Collections Team Leader must be strategic and detail-oriented, have strong accounting and finance skills, robust interpersonal and influencing skills, strong organizational and project management skills, and the ability to gather business and technical requirements across global teams to drive systems and change management processes. This person will need to roll up his/her sleeves, work independently, and have an extremely high level of ownership and ability to dive deep.

 

About You:

You're someone who wants to see the impact of your work making a difference every day. Your friends describe you as thorough, analytical, and detail-oriented. You are someone with high standards who leads by example. You strive to make it trusted and easy to do business with Clipboard Health while enforcing our policies with clients.

 

Responsibilities:

• Manage the performance of the Collections Team and provide timely feedback.
• Oversee collections and work closely with the cash operations / disputes team to offer a seamless payment experience for the customer 
• Train and mentor the Collections Team to continuously drive process improvements.
• Review client accounts on an ongoing basis to assess overdue invoices
• Lead process projects to drive long-term, scalable solutions.
• Establish and track the relevant metrics and dashboards for the team to drive visibility and improvement
• Identify issues, monitor performance, and assist in problem resolution.
• Prepare financial and statistical reports to the controller, COO, and the accountants.
• Communicate well and influence colleagues.
• Demonstrate leadership and gain respect across functions/teams.

 

Requirements:

• 4+ years of experience in accounting, finance, Accounts Receivable, and/or strategy experience
• 2+ years people management experience
• Proven track record of making data-driven business decisions
• Outstanding data analysis skills
• Can demonstrate attention to detail
• Team Player
• Able to work in a very fast paced environment and meet deadlines
• Microsoft Office (Excel, PowerPoint, Word), G-Suite, Salesforce (preferred)

 

Preferred Qualifications:

• Proven track record of taking end-to-end ownership and driving results
• Demonstrated ability to manage multiple projects - work prioritization, planning, task delegation, and coordination across functional teams
• Excellent oral and written communication skills, and must be comfortable engaging with business partners and leadership
• Must be comfortable and effective when leading a group discussion such as training sessions, gathering feedback and facilitating team meetings.
• 100% remote and must be able to work in Pacific / Eastern Standard Time zone