E-commerce Customer Support Assistant (ZR_21933_JOB)

This is a remote position.

Schedule:

• 20 hours per week; 4 hours per day
  

• Monday to Friday; 8 AM to 12 PM Paradise Point, Queensland, Australia
  

Join a growing international online fitness coaching business where you'll play a crucial role in supporting our global customer base through written communications. This exciting opportunity starts as a part-time position with real potential for growth into a full-time role and possible advancement into a team lead position. You'll be at the forefront of customer interaction, managing our community engagement, and supporting our evolving e-commerce operations as we expand and launch new digital products. This role offers the perfect blend of customer service, community management, and technical support in a dynamic, growing environment.

Responsibilities:

• Provide first-line customer support via email through Gorgias ticketing system
  

• Respond to and resolve customer inquiries within established timeframes
  

• Engage actively in community groups and forums, answering questions and fostering discussion
  

• Coordinate with internal teams to escalate and resolve complex customer issues
  

• Manage e-commerce related customer queries and support tickets
  

• Monitor and maintain customer satisfaction through written communication channels
  

• Support customers with website and product-related questions
  

Requirements:

• Strong written English communication skills
  

• Experience with ticketing systems (Gorgias, Zendesk, or similar)
  

• E-commerce platform familiarity (WooCommerce or similar)
  

• Tech-savvy with ability to learn new systems quickly
  

• Previous customer service experience
  

• Strong problem-solving abilities
  

• Ability to work independently
  

• Experience in community management preferred
  

Scope:

• Potential to increase hours based on business needs
  

• No voice/phone call requirements
  

• Opportunity for advancement to a team lead role
  

• Primary focus on written communication and ticket management