Distribution Center Support Coordinator

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

   

Position Description: 

Pay Rate: $24.40

The primary responsibility of the Distribution Center Support Coordinator is proactive prevention of customer disruption. In the event a failure is not caught by the proactive process, the DSC is responsible for the creation of consistent and timely communications of product delays for the customers and sales team to ensure customers are informed and armed with solutions related to delivery/inventory failures.

Primary Responsibilities:

 

• Proactive Escalation Prevention – Responsible for ensuring customer orders are processed in a timely manner and ensuring appropriate partners are notified to proactively escalate concerns and resolution(s) needed for the customer.
• This would include generating reports, communications, and solution action planning.
• Proactive Customer Notification – Compose communications to the applicable sales team and directly notify the customer(s) when the Supply Chain Operations team has an error preventing delivery for the customer(s) expected/promised delivery date/time.
• This would include generating reports, communications, and solution action planning.
• Reactive Customer Resolution/Solve – In charge of resolution execution when our Supply Chain Operations Team has an error at the time of customer delivery.
• Responsible for real-time phone escalation management and timely response to system ticketed items.
• EOD (Sales) Report Validation and Sign-Off – Verify daily processes within Day-In-Life of document are completed.
• Payment Deposit (DPR Work – Real Time Throughout the Day) – In charge of collection and deposit of funds at the DC in partnership with facility Designated Payment Receivers
• Safe and secure handling of all deposits of Cash, Checks, and processing of Credit Cards according to ATD policy.
• Reconciliation of Payment Deposit Errors (DPR Work – Real Time Throughout the Day) – Correction of errors made by driver

 

or deposits

• EOD (Sales) Report Validation and Sign-Off – Responsible for completion of the End-Of-Day Report
• Document Management – Utilizing BizHub submit TS to imaging in accordance with document management practices
• DC Supplies Ordering / Management (As Needed)– Ensure facility maintains correct and sufficient supplies to run the business and support associate needs.
• DC Vendor Invoice Processing (As Needed)– Ensure facility maintains current payment for services rendered
• Customer Pick-Up Window Management If/When Applicable (As Needed) – Dependent on the volume at the distribution center’s CPU area, responsibilities will, from time to time, include customer service and operation within the CPU

area. Appropriate customer service support is a priority and should be expected.

• Other duties/responsibilities as assigned by Distribution Center leadership

Key Partners (Positions):

• DC Leadership (DEM/Supervisor)
• Customer Service Reps
• Customer Care Specialists
• Financial Shared Services
• Payment Application Services
• Customer Development Managers
• Director of Sales
• Routing Specialist

Experience(s) that Best Prepares You:

• Education: High School Diploma; GED
• Experience: Prior administrative duties, typing, PC skills (Windows-based systems), math aptitude necessary
• Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable.

 

Key Competencies:

• Plan and Execute for Success: Identify and address root causes when solving problems. Work collaboratively with other departments and functional teams to coordinate effective solutions.
• Act Collaboratively: Communicate effectively across teams, functions, and departments.
• Communicate Effectively, clearly, and concisely and adjust communication style to improve performance
• Demonstrate Respect: Handle all business matters ethically and in full compliance with American Tire Distributors “Code of Conduct”
• Be Accountable for Results: Assume full responsibility for the consequences of one’s behaviors, decisions, and results.