Operations Manager - Food & Beverage

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Job Title:

Operations Manager - Food & Beverage

Department:

Business Advancement | Blackwell Food and Beverage Operations

Operations Manager, Food & Beverage

The Blackwell Inn & Pfahl Conference Center – The Ohio State University

Lead. Innovate. Elevate the Guest Experience.

Are you a driven hospitality leader who thrives in fast-paced environments and loves bringing teams and experiences to life? At The Blackwell Inn, you’ll have the opportunity to lead a dynamic, multi-outlet operation at the heart of The Ohio State University—where no two days are the same and every experience matters.

About the Role

As an Operations Manager, Food & Beverage, you’ll play a key leadership role in delivering exceptional service across our full-service restaurant, lounge, student meal program, in-room dining, and banquet operations. You’ll partner closely with culinary and leadership teams to create memorable dining experiences while driving operational excellence, team engagement, and financial performance.

This is a hands-on role for a leader who enjoys being on the floor, coaching teams, solving challenges in real time, and continuously improving the guest experience.

What You’ll Do

Lead Operations & Guest Experience

• Oversee daily operations across all dining outlets and banquets to ensure smooth, high-quality service
• Actively lead on the floor, ensuring excellence in service, cleanliness, safety, and sustainability
• Deliver memorable guest experiences and resolve concerns quickly and professionally
• Drive consistency with brand standards, including Preferred Hotels quality expectations
• Ensure operations run efficiently and profitably

Team Leadership & Business Operations

• Recruit, train, schedule, and develop staff and student workforce
• Support payroll, performance management, and team engagement initiatives
• Partner with culinary leadership on menu development, presentation, and service execution
• Support marketing and promotion efforts to grow revenue and enhance visibility
• Monitor labor and expenses, optimize productivity, and contribute to financial goals

Other Responsibilities

• Ensure compliance with all state, federal, and operational requirements (e.g., alcohol service, safety, sanitation)
• Take on additional duties to support business needs and team success

What You Bring

• A passion for hospitality, leadership, and creating exceptional guest experiences
• Strong organizational, problem-solving, and communication skills
• A hands-on, team-first leadership style with the ability to motivate and develop others
• Flexibility, creativity, and the ability to thrive in a dynamic environment

Work Schedule

This role requires flexibility to meet the needs of a 24/7 hospitality operation, including days, evenings, weekends, and holidays.

Required Qualifications

• Bachelor’s degree or equivalent experience
• 3 years of relevant experience
• Strong organizational, leadership, and communication skills

Preferred Qualifications

• Associate degree in hospitality or related field
• 4 + years of relevant experience

 

Why Join Us?

At The Blackwell Inn, you’ll be part of a team ded