Technical Project Manager

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. 

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere.  Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter. 

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global.  Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Additional Information

• How To Succeed at Flock Video 
• Flock’s Series E Announcement 
• How We Stop Crime and Protect Privacy 
• Flock’s Framework 
• Ethics Center

The Role

Flock Safety’s Solutions Engineering Organization is a pre-sales focused team charged with ensuring our customers understand the ins and outs of our technical products and are prepared to onboard successfully and with the highest level of satisfaction. They are the nucleus of the internal coordination between Flock’s diverse team of stakeholders to ensure our emerging and cutting edge products are installed at the right place, and software implemented as quickly as possible. The Technical Project Managers exemplify our core value, Do the Work, by providing customers with the incredible products Flock creates to Eliminate Crime quickly and with fantastic customer service throughout the customer’s journey.

As a Technical Project Manager in the Solutions Engineering Organization, you’ll be responsible for all facets of coordinating installation and implementation after the sale is complete; both software and hardware. As such, you’ll coordinate cross-functionally with the Planning, Supply, Permitting, and Field Operations teams to successfully install and activate the customer’s suite of products. You’ll also serve as the primary point of contact for the Customer throughout the installation process providing world class customer service and support.

How you'll make an impact: 

• Maintain a portfolio of customers and projects, each with their own unique product requirements  at different phases of the customer journey.
• Work closely with stakeholders to define the vision, scope, and delivery timelines for project deliverables.
• Lead the execution of complex products and cross-team initiatives and track their progress, while keeping all internal & external stakeholders informed.
• Ensure project milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition.
• Optimize team processes, assist in project effectiveness work, and manage project reporting/KPI data.
• Allocate resources across projects and initiatives; partnering with other teams to effectively manage resource requests.
• Act as a strategic thought partner for teams across the company as an expert in the operations of our business.

We're looking for people who:

• 2-4 years of operational and project management experience, including comprehensive experience collaborating across business units
• Experience utilizing technical project management processes and tools such as GANT, Process Flow Diagrams, SDLC, Agile
• PMP, Agile, Six Sigma or other Project & Change Management certifications preferred
• Experience working with video management systems including advanced understanding of video streaming protocols
• Successful background managing a large portfolio of advanced enterprise-level and/or multi-departmental projects to completion
• Proficien