Senior Platform Engineer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Platform Engineer

"Job Overview: Assist and oversee day-to-day support activities for IT services, such as personal computer services or Windows server and Windows client application technologies. Other technology support areas could include Windows client and server operating systems, various core and non-core software applications, messaging/collaboration software’s or services and physical device hardware or software installations, upgrades and maintenance activities. Design, lead and support departmental projects. Manage to financial and resource estimates. Provide input on technology directions and process or cost improvement efforts. Major Accountabilities: •Lead project and maintenance tasks. Provide status updates to peers and management. •Provide Tier-3 PC & WinTel/ Domino/Notes server hardware & software problem resolution services. •Support financial management and cost control support services. •Lead or oversee asset control and tracking services. Education: •Associate’s or Bachelor’s Degree with emphasis on information technologies or the equivalent job related experience. Knowledge / Experience: •A high level of understanding and broad knowledge of computer technology and problem resolution procedures is required. •3 to 5 years of experience with project management principles and execution is preferred. •Windows client/server software experience or technical certifications preferred. •Project management, large project support execution or team leadership experiences preferred. •Any help desk or customer contact skills or experience preferred. Skills/ Abilities: •Professionalism and good work ethic skills are required. •Customer support and communications skills are required. •Ability to compose, direct others on and follow documented processes and procedures is required. Work Conditions: •General office environment. •Possible shift work. •Dress code subject to regional office guidelines."

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavemen