Customer Account Supervisor

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

Job Summary:

The Customer Account Supervisor, for the B2B ES Service Team, plays a key role in managing customer accounts and ensuring smooth operations across service parts setup, credit monitoring, warranty claim validation, and GSFS (Global Service Front-end System) user management. This position serves as the primary liaison between internal teams and customers, supporting account setup, renewals, and credit compliance while delivering training and technical guidance on GSFS tools and processes.

In this role, you will oversee the full vendor registration and account setup process, monitor credit limits and overdue payments, and resolve issues related to credit, order processing, and customer satisfaction. You will also lead GSFS training webinars, create training resources, and provide user support to strengthen system adoption and accuracy.

Additionally, the Customer Account Supervisor is responsible for validating warranty claims, addressing pending issues, and managing day-to-day team operations — including interviewing, onboarding, training, and performance monitoring — to ensure a high level of service quality and continuous improvement.

Responsibilities: 

SVC Parts Account Setup & Management

• Review and submit Vendor Registration Forms (VRF)
• Communicate with internal teams and CAC/Commercial Laundry customers regarding VRF progress
• Manage account setup lead times and track completion
• Handle account renewals and related documentation

Credit Line & Overdue Monitoring

• Proactively alert CAC of potential credit line limit issues
• Track and report overdue status to CAC on a regular basis
• Lead resolution of credit and overdue issues related to CAC/Commercial Laundry accounts
• Provide guidance and instructions to CAC/CL distributors on credit and overdue matters

GSFS Training & Error Support

• Conduct regular GSFS webinar training sessions and update training materials
• Provide support for GSFS login and system error issues

GSFS User Account Management

• Create and manage GSFS user IDs (unlock, modify, reset)
• Provide ongoing login and access support

Issue Resolution Leadership

• Lead the resolution of credit and overdue issues, including distribution of the Overdue HOLD report
• Troubleshoot GSFS ordering process errors and address customer complaints related to delivery, returns, or system issues

Employee Interviewing, Onboarding & Offboarding

• Conduct interviews for prospective employees
• Train and mentor new hires
• Monitor team adherence to attendance, break, and schedule policies

Warranty Claim Validation

• Review and validate submitted warranty claims line by line
• Communicate claim hold reasons to CAC and Commercial Laundry customers
• Escalate unverified claims pending over three weeks to CAC Sales and CSG

Qualifications / Education / Experience:

• Bachelor's degree in business or a related field

• 5+ years of experience in Customer Service Support
• Minimum of 2 years in a Team Lead or Supervisory role
• 7 years of experience in Contract Administration, including customer account management

• Advanced proficiency in system usage, management, and training (IT-