Sr. Systems Administrator - Microsoft

Sr. Microsoft Administrator 

Des Moines, Iowa (hybrid)

As a Sr. Microsoft Administrator with Pella Corporation, you will administer and oversee technical design, implementation, organization, and troubleshooting of key business systems. You will document and handoff support work to IT technicians as appropriate. Providing proactive technical management to meet business objectives through both user feedback and internal metrics is key in this role. This role has system-wide responsibility for complex projects and components. 

At Pella Corporation, contributing to team’s goals and providing direction to team members as a key contributor of success in this role. Daily, you will solve highly technical complex problems and will be called on to consult for other projects. You’ll assist with the transfer of knowledge of technical skills, be viewed as a subject matter expert, and provide coaching to junior-level employees.   

ESSENTIAL RESPONSIBILITIES:

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.

1. 30% Technical design work – Technical specifications and analysis required to meet business needs.
2. 25% Day to day support of existing environment – Tier 2 support (monitoring alerts, responding to service tickets, preventative maintenance)
3. 20% Tier 3 technical support – Support other team members by providing industry expertise on difficult and complex issues.
4. 10% Project management – Development and coordination of large projects.
5. 10% Capacity planning and metrics – Proactive management aimed at cost effectively providing capacity to meet pending business growth and demand.  Define metrics that are critical to effective capacity management.
6. 5% Documentation and support handoff – Produce operational documentation to turn over to technicians and service desk team members.
7. Responsibilities outside of normal business hours – Most maintenance will happen on weekends.  On call support will be required.
8. Other duties may be assigned.

Additional Responsibilities: Manages and administers a multi-server network. Provides server support and maintenance of PC hardware, software and peripherals. Coordinates implementation, optimization and operation of a Microsoft infrastructure environment. 

Technical/Functional Skills: 

• Microsoft client and server operating systems.
• Application Packaging.
• Microsoft infrastructure services (AD, Group Policy, PKI, SCCM, SCOM, SCVMM).
• VEEAM.
• Microsoft Azure.
• Citrix XenApp.
• Mobile Device Management (Intune).
• Powershell and Command Line Scripting.
• Basic understanding of networking.
• Incident management in ServiceNow, project management in JIRA, JAMF, Office 365, SharePoint Online, and SQL DBA experience are a plus. 

QUALIFICATIONS:

Education and/or Experience:  Bachelor’s degree and 5+ years' experience in the technical area. Industry certifications can be a substitute for degree depending on specific technical area.

Travel Expected: 0 - 5% of time

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?