Director, Client Leadership

Job Description:

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, businesses and society. Established in June 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.

This role will join our client leadership team, reporting to the SVP, Client Leadership. 

As an Account Director, you will help manage and grow client accounts, overseeing successful planning and execution of event experiences. You will promote creative work, be a true partner to clients, and show a passion for the brand and category. 

Responsibilities include: 

• Develop and maintain strong relationships with key clients, acting as a main point of escalation for those that are day-to-day 

• Understand clients' project objectives, goals and challenges to provide strategic recommendations and corresponding scopes of work 

• Stay current on industry trends and happenings with client category and event best practices and champion relevant and inciteful thought leadership to your team and clients 

• Own the field activation planning processes, timelines and comms with internal and external stakeholders 

• Provide day-to-day brand guidance, direction, and support to all brand services team members 

• Track overall performance and health of the projects 

• Identify client issues and work with our agency partners to provide solutions  

• Inspire agency and client confidence and seek opportunities to advance the client relationship  

• Streamline communications to ensure there is brand x central x field awareness and alignment 

• In partnership with Portfolio Lead/SVP/VP oversees client financials and account profitability  

• Builds and sustains relationships with senior-level clients, and becomes the client's trusted strategic partner.   

• Set regional strategy and creative programming for client programs 

• Develop and maintain appropriate levels of communication with the client, internal team members, vendors, properties, partners, and staff to ensure proper coordination of all program components and deliverables 

• Contribute to program recaps, analyzing and evaluating data and performance 

• Socialize success and opportunities via program recaps, utilizing data and insights for real-time measurement & evaluation, event strategies and project plans/ volume phasing 

• Share industry and competitive activity to keep the brand at the forefront of developments  

• Lead and mentor a small account team through engaging career development practices 

• Create applicable development plans for direct reports 

• Provide honest and valuable counsel to senior account team 

• Collaborate with agency partners as an IAT leader 

• Socialize success and opportunities to internal teams and client stakeholders