DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

Support Division

1600 W Monroe St.

Phoenix, AZ 85007

Salary: $75,000 

Grade: 24

Closing Date: 6/10/2026

This position is responsible for the security of the systems owned and managed by the Arizona Department of Revenue (ADOR) and for the incident response and inspections of vendor systems that provide services with ADOR’s protected information.

This position may be available for remote work within Arizona (# days per week in the office/hoteling).

Essential Duties and Responsibilities include but are not limited to:

System Security Analysis, Action and Reporting

• Conducts daily traffic analysis, identifies and characterizes incidents.
  
• Generates incident reports, and investigates suspicious network activity, and responds to alerts.
  
• Processes, documents, and coordinates resolution of trouble calls with multiple IT units and InfoSec team.
  
• Validates software patches, security fixes, and tests and validates modified system configurations and vulnerability remediation.

Incident Response & Service Delivery

• Responds promptly to customer needs taking a customer-centric approach to service and problem solving.
  
• Solicits customer feedback to improve service.
  
• Participates in root cause analysis (RCAs), lessons learned, and Incident Response table top exercises for continuous improvement of security processes and customer service.
• Responds to requests for service and assistance, security alerts, and is self-accountable to meet commitments.

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
  
• Actively contributes to team and individual effectiveness 
  
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
  
• Completes all required training in a timely manner
  
• Participates in assigned work teams as appropriate
  
• May complete periodic metrics, projects, huddle boards and reports as requested
  
• Prepares for and actively participates in 1:1 coaching with supervisor
  
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
  
  

Knowledge/Understanding

• Working knowledge of information security technologies and best practices in the areas of risk assessment, compliance and vulnerability management
  
• Familiar with vulnerability management tools such as, but not limited to, Tenable/Nessus, Veracode, Rapid7, Qualys, or similar.

Skills

• Skills
  Effective verbal, written, and listening communication skills
  
• Effective organization and time management skills with the ability to make measurable progress on multiple tasks, assignments and projects simultaneously and work in high-pressure situations
  
• Effective interpersonal skills and demeanor
• Proficient in the use of a PC in a Windows environment;