Admissions & TNVR Coordinator (Full-Time)

Job Title: Admissions & TNVR Coordinator
Department: Admissions & TNVR
Reports To: Admissions & TNVR Manager
FLSA Status: Non-Exempt, Hourly

Pay Rate: $16.00 Hourly

SUMMARY

The Admissions & TNVR Coordinator is the first point of contact for clients and visitors seeking assistance with found or lost animals, with surrendering owned pets, and with community/outdoor cats. Provides information and assistance to clients regarding all programs and services offered. Monitors and maintains the records pertaining to animal intake. Answers phones and e-mail inquiries from citizens. Ensures a clean, safe, and operational work area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Interfaces with clients in a diplomatic and tactful manner to assist them with all aspects of Peggy Adams’ programs and services.

• Understands the resources of the organization at any given time, so intakes are in alignment with the shelter’s capacity for care (housing, staffing, foster care, and adoption-driven capacities).

• Utilizes the organization’s programs and services to keep pets in their homes through Safety Net and TNVR programs.

• Assists “walk in” clients needing help with found or lost animals, with surrendering their pets, and with community/outdoor cats.

• Returns stray cats back to their outdoor homes after surgery if deemed eligible for ‘RTH’ and distributes door hangers/flyers in the area.

• Provides support, assistance, and resources to community members caring for or having issues with free-roaming cats.

• Performs administrative/clerical duties in a timely fashion as needed, including but not limited to completing required documentation; accepting payment for services rendered, communicating with internal departments/community members in person, by telephone, and through email; etc.

• Maintains and updates the Admissions calendar for all animal appointments.

• Collaborates with Palm Beach County Animal Care & Control, and other community partners, to reduce shelter intakes and coordinate animal transfers.

• Preserves a sanitized, organized, and orderly appearance of assigned areas and vehicles at all times (including animal waste), while maintaining them well stocked with needed supplies and equipment.

• Handles and works with dogs and cats of all breeds, sizes, and temperaments.

• Trains, engages, oversees, and helps retain volunteers to ensure they receive the support/resources needed to feel prepared and empowered in their roles.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements lis