Customer Service Representative (ZR_21074_JOB)

This is a remote position.

Role Name: Customer Service Representative

Schedule:

• 40 hours per week, Monday to Friday, 9 AM to 6 PM Boston, MA time
  

Client Timezone: Eastern Time (ET)

Client Overview

Join a dynamic, growing electrical services company that’s part of a successful franchise network. We’re revolutionizing the way customers experience electrical services, combining cutting-edge technology with exceptional customer care. Our mission is to provide top-notch electrical solutions while ensuring every customer interaction is seamless and satisfying. As we expand our operations, we’re seeking a dedicated professional to be the voice of our brand and the first point of contact for our valued customers.

Job Description

Are you a customer service superstar with a knack for turning inquiries into appointments? We’re looking for a Customer Service Representative to join our energetic team and play a pivotal role in our company’s growth. In this position, you’ll be the friendly voice that greets our customers, addressing their electrical service needs and efficiently scheduling appointments. You’ll master our state-of-the-art Service Titan software, becoming an expert in managing customer relationships and optimizing our service delivery. This role offers the exciting opportunity to be at the forefront of a thriving electrical services business, where your skills in communication, organization, and problem-solving will directly contribute to our success and customer satisfaction.

Responsibilities

• Warmly greet customers via phone, providing a positive first impression of our company
  
• Skillfully navigate customer inquiries, explaining our electrical services in an easy-to-understand manner
  
• Efficiently schedule and manage appointments using our advanced Service Titan software
  
• Transform customer calls into booked appointments, meeting and exceeding conversion targets
  
• Maintain accurate and up-to-date customer records in our CRM system
  
• Collaborate seamlessly with our after-hours call center to ensure continuous customer support
  
• Participate in ongoing training to enhance your skills and stay updated on our services and software
  

Requirements

• Proven track record in customer service, preferably in a phone-based role within a service industry
  
• Strong aptitude for learning new software systems; experience with CRM software is a plus
  
• Excellent English communication skills, with the ability to explain technical concepts in simple terms
  
• Demonstrated ability to multitask and prioritize in a fast-paced environment
  
• Sharp attention to detail, ensuring accurate data entry and appointment scheduling
  
• Self-motivated with a positive attitude and a drive to exceed customer expectations
  
• Reliable high-speed internet connection and a quiet, professional home office setup
  
• Flexibility to work full-time hours, Monday to Friday, between 9 AM and 6 PM Eastern Time
  
• Enthusiasm for continuous learning and adapting to new processes and technologies
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job