Product Director

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Director

What does a successful Director Product Manager do at Fiserv? 

You will hold responsibility for driving market requirements for Fiserv’s Gift Solutions team and to be the SME interface to clients, sales, and operational teams to identify business requirements, partnerships, and to consult based on subject matter expertise in the stored value closed loop industry. You will be required to have daily interaction with cross functional internal teams and clients to identify and lead product strategy and development, partnering with technical teams to identify and build features and functionality that stored value market needs and ultimately increase revenue and client satisfaction.

 

 

What you will do: 

We are looking for a dedicated AI Product Manager to lead the development of our next generation of data and AI products. The successful candidate will be responsible for crafting the product strategy, guiding the product development teams, and ensuring the alignment of product features with strategic business goals This role demands a strong analytical mindset and a deep understanding of AI technologies, coupled with the ability to work effectively across teams to launch products that are innovative, customer and user-centric, and commercially viable. 

• Responsible for conception through end-of-life ownership for a specific product, product group or product line including product management, product development and business development. 

• Collaborate with stakeholders across engineering, legal, security, and customer-facing teams to gather and prioritize product requirements, translating them into detailed user stories and specifications. 

• Develop and maintain a prioritized product roadmap, ensuring alignment with business goals and resource availability, and communicate roadmap updates to stakeholders. 

• Lead peers and dotted line relationships through the project lifecycle to deliver development efforts. 

• Maintain awareness and understanding of customer and market needs. Develop business cases to support new product recommendations. 

• Manage the product development lifecycle from concept, design, testing, and production deployment, and product commercialization. 

• A customer-obsessed product leader and a strong grasp of how data and AI can drive operational excellence. 

• A strategic thinker who understands the interplay between product, platform, and business impact— 

• A data- and outcomes-driven decision maker who excels at storytelling, cross-functional collaboration, and executional rigor. 

Reporting & Analytics 

• Lead the product strategy and roadmap for reporting and analytics experiences across our gift solution verticals 

• Partner with cross functional product managers to drive best in class reporting both for internal teams and our merchant facing platforms 

• Lead development of tools that deliver intuitive, digestible insights across device, web, and mobile platforms. 

• Define and track KPIs such as feature adoption, merchant engagemen