Director of Front Desk

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support. 

Our Guiding Principles:

• Person Centered. We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve.  
• Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery.
• Integrity. We operate from a deep foundation of ethical, accountable practices in all we do.
• Organizational Resilience. We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship.

Position Summary: 

​​The Director of Front Office provides strategic, operational, and administrative leadership for all front office functions across the organization, including Patient Access, Financial Clearance, and clinic-based administrative services. This role is responsible for driving operational excellence, financial performance, staff engagement, and a seamless patient experience across multiple clinics and service lines. 

​The Director partners closely with executive leadership, clinical and operational departments, and external stakeholders to align front-end revenue cycle and administrative operations with organizational goals. This role ensures efficient, coordinated, and patient-centered front office workflows while fostering a culture of continuous improvement, accountability, and service excellence.​ 

Compensation & Benefits:

• $99,000 - $148,000 per year 
• For complete overview of our robust Benefits: https://wellpower.org/workplace-of-choice/ 

The posted range represents the full hiring range. Offers will not exceed this range, the majority of candidates are placed near the midpoint based on experience and qualifications. 

Job Duties & Functions: 

• ​​Serves as the Departmental Leader 

  • ​Provide leadership and direction for Patient Access, front office operations, and administrative functions across multiple clinics. 
  • ​Develop, implement, and monitor strategic goals, objectives, and performance metrics aligned with organizational priorities. 
  • ​Oversee programs including scheduling, registration, insurance verification, authorization, and financial clearance. 
  • ​Lead system-wide process improvement initiatives to enhance efficiency, patient experience, and operational effectiveness. 
  • ​Ensure consistency, standardization, and optimization of front office workflows across all locations. 

  ​Financial Management 

  • ​Develop and manage operating and capital budgets; monitor financial performance and ensure fiscal accountability. 
  • ​Optimize front-end revenue cycle performance, including financial clearance, denial prevention, and insurance processes. 
  • ​Analyze financial and operational data to inform staffing models, resource allocation, and business planning. 
  • ​Drive initiatives that improve revenue capture, reduce denials, and enhance financial outcomes. 

  ​Administrative Leader 

  • ​Oversee administrative operations supporting clinic workflows, documentation, reporting, and communications.<