Document Management Business Process Specialist

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$62,200.00 - $102,600.00

Target Openings

1

What Is the Opportunity?

Under general supervision, act as a business process owner, providing input, analysis, training, communication and project leadership in the areas of products, underwriting, workflow processes, quality assurance, compliance customer experience and system applications. Lead operations through business/strategic/platform initiatives; key business processes as well as work in partnership with State Product managing a state assignment.

What Will You Do?

• Identify, evaluate issues and offer workflow solutions and/or alternatives based upon business needs
• Review, research, collect data and analyze information
• to determine the impact on all operations including the development of business practices and procedures
• Assists SMEs in assessing impact to workflows, procedures and reference materials
• Key contact for Product with ongoing initiatives e.g. ITV
• Serves as technical resource for Market Conduct Exams and Corporate Audits assisting with validation of file reviews and providing critical information to aid the review process
• Serves as informational resource/adviser for Business Center job families and communicates operational impacts and/or changes to the appropriate internal/external individuals
• Works with Product organization in assigned states to ensure State Rate/Product and guideline changes are communicated to Business Center staff with appropriate training
• Ability to offer workflow solutions and/or alternatives if business needs are required due to system constraints (automation)
• Effectively interact with multiple levels of the organization; summarizing situations and articulating possible solutions to both technical and non-technical audiences
• Employ a strong command and understanding of Traveler products, services and operations functions to ensure appropriate customer resolution
• Other duties as assigned by manager
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• College Degree or equivalent experience relevant to the business.
• Effective listening skills
• Capable of displaying excellent written and verbal communications skills.
• Knowledge and expertise in the use of a variety of systems and PC software.
• Capable of displaying excellent written and verbal communications skills. Knowledge and expertise in the use of a variety of systems and PC software.
• Developing project management, organizational and resource management skills.
• Ability to perform sound research and analytical skills.
• Display of proven customer service orientation.
• Working knowledge of the Property Casualty business, products, procedures.
• Demonstrated ability to work independently and in a team environment.
• Effective listening skills.
• Strong and developing negotiating skills.

What is a Must Have?

• 1 years experience with insurance business, products and procedures required.
• High School Diploma or GED required

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan