Fund Connect Product Client Solutions, Vice President

Fund Connect Product Client Solutions Vice President, Hybrid

Who we are looking for

We are seeking a senior Product Client Solutions Manager for a hybrid role within our award-winning GlobalLink suite of products. This position will be integral to owning and developing client solutions, relationship management and defining program and product development plans for the Fund Connect Cash business. The individual will be accountable for maintaining ongoing client relationships and driving product development to enable continued growth of key initiatives within our business, this position will include overseeing contract and legal negotiation and ongoing interaction between cross functional teams within the organization. It will be integral to drive the product development roadmap within the team to meet client demands and also be able to manage internal objectives to drive growth and uptake of our platform. The successful individual in this role will apply their ability to dive deep into the product as well as their strong client management and communication skills to make a strong impact for both the growing Fund Connect platform and our clients.

Why this role is important to us

The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM. As our investment research and trading arm, SSGM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

The specific product Fund Connect is State Street’s market-leading global electronic trading platform for Money Market Funds, Primary Market ETFs, Liquidity Instruments and Investment Funds. Fund Connect provides efficiencies to the entire pre- and post-trade lifecycle across multiple asset classes.

Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What you will be responsible for

As Product Client Solutions Manager VP, you will:

• Develop a deep understanding of existing Fund Connect Platform including client base, application modules, workflows and business models
• Build solid relationships with colleagues across multiple functional groups of differing levels of seniority
• Develop and implement Project Management processes and work with groups to define, prioritize, and create detailed project plans and programs
• Drive effective and impactful communication related to program activity, serving as a key point person for the product team and partner for key stakeholders in order to ensure active management of ongoing issues/risks/decisions related to all internal and external activities
• Liaise with project stakeholders, both internal and external, on an ongoing basis to ensure stakeholders’ expectations are met
• Drive and facilitate project review process at a management level. Ensure appropriate team issues are elevated to management in a timely manner. Chair formal or ad hoc internal management processes regarding project decision points and/or project issue resolution.
• Project initiation and scoping- including plan definition and managing realistic expectations for successful delivery with project stakeholders
• Coordinate and track across client project deliverables to ensure we are meeting product initiative set forth in the business roadmap
• Document product specifications and prepare business cases to drive development in scaled agile teams
• Provide detailed business analysis and advice to clients (internal and external)
• Liaise with stakeholders in order to establish and document implementation requirements specific to in scope services, develop “use cases” to document requirements
• Identify and drive forward on-going enhancements to scope of services as needed
• Guide Clients on required reference data and other setups and mapping as part of initial client implementations
• Capture on-going enhancements to scope of services for existing clients as needed into roadmap.
• Create and maintain client facing documentation
• Maintain an excellent working knowledge of the service offering to perform Subject Matter Expert activities: consultancy, implementation configuration and demonstrations
• Provide support to the Sales teams during Service Definition phases to help acquire new business
• Work with peers across the aisle to partner in solutioning an end to end solution for new architecture and service needs
• Work with Operations business units to assess and streamline processes in order to mitigate risk, cost or service issues and generate efficiencies
• Play leadi