PATIENT SERVICE ASSOCIATE - GI, INFUSION & SPECIALTY AT BRIER CREEK

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Must Be available 6:30am-5:00pm Monday-Friday</ div>Must be Willing to work in Multiple Clinics</d iv>
Occ Summary Coordinate and participate in a variety of dutieistics

N/A

mentation.Return medical records. Atta chHIPPA/Medicare documents to thetory sheets,ancillary reports and all o ther required patient record docuencounterforms.Check-in patient upon ar rival in the practice. Identifyharts, medicalrecords, reports, petty ca sh and collections bag. File hiss associated withdaily clinic preparatio nprocess, patient identification, patient checkin/out, charge posting, c ash management and patient appondobtain signature as required by policya nd procedure. Completes allMaeintmentscheduling. Position also involvesc ustomer service, messagedistrdata. EditMaestro Care as needed. Accuratel y identify the appropriate acp>
Work Performed

Prepare for clinic visits by reviewingibution, ancillary scheduling and prepara tion and referralsmanagement.

Knowledge, Skills and Abiliti es

Strong verbdeliver messages to physicians, nurses andothers. Report obtained medicabilling to patientsaccording to PRMO credit andco llection policies. Dehysician and scheduling tests and procedures.Answer telephone, take andct tactfully with customers and establishand maintai n effective relationships with others. Must be able to applyspecificdepa rtmental policies rganize and prioritize work, provide oral andwritten instructions, interag payments and maintainingrecords and forms.

Level Characterc chart documents and requisition/transmittal documents. Copy,file and dprocedures as requested. Maintain private physicianoffice charts.Preparenext day patients andcompleting next day preparationactiv ities. Enteristribute insurance cards as indicated by procedure.Coordina te all labs/ly and timely. Disseminate messagesaccording to practice com munication spre-visit orders andprepare new patient charts. Pick upX-ray s, office cl informationfrom patients and referringphysicians accurately , complete

Minimum Qualifications

 

Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.

 

Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.</ p>

 

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and/or mental abilities. Addition alinformation and provision for requests for reasonable accommodation wi llbe provided by each hiring department.

 

E ducation

Work requires knowledge of basic grammar and mathematic al principlesnormally acquired through high school education

Experience

Minimum of one year of work experience in directly c ommunicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multipl e tasks oractivities.

Degrees, Licensures, Certifications

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best