Scheduled Hours

40

Position Summary

Designs, develops, and delivers training curricula and lesson plans tailored to both system workflows and service excellence. Conducts training in classroom settings, through interactive workshops, and via hands-on support. Creates and maintains clear, user-friendly training resources such as tip sheets, job aids, and reference guides. Builds staff confidence and competence using clinical systems, ensures each team member feels fully prepared to deliver consistent, high-quality patient service.

Job Description

Primary Duties & Responsibilities:

• Trains new and existing staff on processes.
• Provides refresher training and new software update training on education, staff meeting communications, resources, training tools, training tip sheets and shared drive/Box resources.
• Audits billing staff to ensure accuracy, consistency, completion of all billing processes and inclusion of clear/concise notes, to achieve insurance drug therapy authorization. Audits the referral process which includes tracking of quantity and quality measurements.
• Records and documents training process.
• Performs billing role as an Epic software team leader. Shares knowledge of billing software, billing process, insurance rules/policies and navigation of web/internet/on-line resources. Demonstrates proficiency in Pathway/Portals for patient authorization process and/or drug referral authorization. Steers and coordinates Epic ticket issues.
• May be involved with piloting/testing new software and upgrades.
• Develops policies and procedures for billing staff. Logs and tracks IT tickets. Plans, promotes and troubleshoots issues, collaborating with pre-arrival staff, Nurse Coordinators and Infusion Nurses.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions:

• Normal office environment.

Physical Effort:

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications:

No additional certification unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Analytical Thinking, Billing Compliance, Conceptualization, Customer Service, Data Compilation, Data Organization, Electronic Referrals, Epic Systems, Insurance Authorizations, Insurance Verification, Interact with All Levels of Management, Interpersonal Communication, Interpersonal Interactions, Medical Billing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Oral Communications, Prioritization, Social Interaction, Supervisory Management, Written Communication

Grade

G10

Salary Range

$49,700.00 - $82,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

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