Senior Director, Business Transformation – Revenue Transformation | Corporate Finance

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Role

The Business Transformation group within Corporate Finance & Restructuring is comprised of the following specialties: Revenue Transformation, Consumer & Retail, Energy, Industrials & Supply Chain, Financial Services, and Food & Agribusiness. Each of these sub-teams is focused on working alongside clients to drive revenue growth and optimize cost efficiencies and operations.

Our Senior Directors are senior engagement leaders who operate across specialties and work directly with executive stakeholders to shape, lead, and deliver enterprise-wide transformation initiatives. Senior Directors are responsible for defining engagement scope, guiding complex analytical workstreams, translating insight into actionable solutions, and ensuring successful implementation that drives measurable financial impact. In addition to leading delivery, Senior Directors contribute meaningfully to business development, client relationship expansion, and the continued growth of the Business Transformation practice.

Within Business Transformation, our Revenue Transformation team specifically focuses on helping companies solve their most pressing revenue challenges across marketing, sales, and service. We provide solutions in six key areas: Customer Experience, Customer and Revenue Strategy, Marketing and Sales Effectiveness, Pricing and Profitability, Customer and Revenue Operations, and Customer Service and Success.

Our teams are uniquely focused on being a “team of experts”; that means our solutions are never cookie-cutter. Rather, they are tailored, actionable, and always supported by deep data insights and analytics. We are the “get things done” consulting partner focused on delivering successful results. We recognize that time is valuable and that our clients need immediate action, and we work at an accelerated pace to facilitate change.

As a Senior Director within Revenue Transformation, you will combine enterprise-level delivery leadership with commercial strategy expertise and market-facing responsibilities to drive sustainable revenue growth and margin improvement for our clients.

Please note that while the five teams comprising Business Transformation operate autonomously, resources are frequently staffed on projects across industry, based upon staffing needs, capabilities required, and personal interest. While industry specific Consultants are expected to develop an expertise in their aligned industry, they are also frequently asked, and given opportunities, to contribute across industries.

What You’ll Do

As a Senior Director within Revenue Transformation, you will lead complex, cross-functional engagements focused on driving measurable improvement in revenue growth, profitability, and commercial effectiveness.

Key Responsibilities:

Commercial Strategy & Revenue Expertise

• Go to Market Strategy: Apply advanced analytical skills to various client situations, turning fragmented data into a cohesive growth / go-to-market strategy

• Assess current state and design initiatives to improve sales and marketing effectiveness, accelerate topline growth while maintaining/ optimizing acquisition cost

• Redesign and implement "Lead-to-Cash" models, streamlining the journey from lead generation to sales conversion to cash collection and revenue recognition

• Assess customer and channel profitability and identify opportunities for pricing and margin optimization

• Evaluate and redesign customer service and success operating models, processes and tools to improve performance metrics

• Work cross-functionally within client teams across marketing, sales, service, and finance to deliver integrated improvement

Engagement Leadership & Enterprise Impact

• Lead enterprise-wide commercial transformation initiatives across marketing, sales