Customer Service Manager O2C (German)

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We are looking for a Customer Service Manager with fluent English and German to supervise our DACH Customer Service team located in Terrassa (Barcelona). This position reports to the Senior Customer Service Manager and offers 3 days of remote work per week after the initial training.

To be successful in this role, you will need to have excellent leadership and management skills, as well as a good understanding of customer service processes, operations systems, and procedures.

Key responsibilities:

• Manage the day-to-day operations of a customer service team of 10 people, providing supervision and technical assistance to achieve departmental and organizational goals
• Participate in the recruitment, hiring and on-boarding of new employees
• Plan, organize and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business
• Measure and improve KPI's for departmental performance
• Coordinate staff vacations and backups, to ensure the appropriate coverage of incoming order activities
• Perform annual reviews, appraisals and performance management reviews
• Ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

Your profile:

• Higher education with administrative and/or commercial orientation preferably
• At least 3 years' experience in team management and people development
• Order management and B2B customer service experience
• Excellent knowledge of MS Office (Excel and PowerPoint), Outlook, BI and Oracle
• Leadership and problem-solving skills, and decision-making methodology
• Fluent in German and English

What do we offer you?

• Permanent position
• Multicultural work environment
• Flexible work schedule (7:00 - 9:30 to 16:30 - 18:30)
• Shuttle bus from Pl. España (Barcelona) to our office (Terrassa)
• Hybrid working model (3 days of remote work per week) after the initial training in the office (2 months)
• Competitive salary & monthly meal allowance
• Social benefits will be offered after one year with us (health, life insurance and pension plan)
• Free coffee and fruit during office days

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