Account Manager

Job Description

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

• Processes applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients.
• Able to assist clients with policy coverage, exclusions and related questions and assists Producers in servicing clients.
• Services client accounts which includes research/analysis and handling of client questions on coverage and other policy/contractual issues. Makes routine policy adjustments.
• Conducts renewal process, including exposure analysis for client (e.g., reviews census/experience data, contractual requirements for insurance), strategizes with Producer and client regarding whether to market and if applicable, conducts market comparisons by analyzing insurance rate and renewal information, obtains and evaluates quotes, negotiates premium and commission rates on behalf of clients for best alternatives, prepares proposal, and oversees accuracy of insurance binder.
• Provides support to Producers including preparing presentations and proposals, and if applicable participating in meetings with prospective clients as part of team.
• Negotiate/quote premium financing.
• Process renewal certificates of insurance.
• Data entry in the agency management system
• Quote and process finance agreements with the premium finance company both at inception/renewal and mid-term.
• Policy processing including pulling policies from websites and attach in the agency management system, check policy for accuracy (comparing it to the proposal and agency management system) and handle corrections according to agency guidelines, transmit policies electronically to client or set up policies in 3-ring binders (based on client’s preference) and mail to client.
• Process all change requests including updating the Agency Management System with the request, notification to carrier of requested change(s) and verification of change endorsement for accuracy when received including all documentation required in the Activity generated by this change.
• Receive, review and document correspondence (phone, email, mail, fax, etc.) in agency management system, according to agency guidelines.
• Review Activity follow up list on a daily basis and take appropriate action.
• Assist with the cancellation process according to agency guidelines.
• Review and process both voluntary and final audits.

Service:

• Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues;
• Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits and other items related to the servicing of clients’ policies in a timely and accurate manner;
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. Assist clients in making coverage changes;
• Responsible for timely, accurate invoicing and monthly expirations;
• Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity;
• Other duties may be assigned.

Renewal Marketing:

• In conjunction with Sales Team, determine strategy which includes coverage determination, target pricing, marketing determination;
• Submit applications with proper support documentation and follow up to ensure timely receipt of quotes and policies;
• Aggressively and professionally negotiate premiums and commissions with underwriters and wholesalers;
• Prepare proposals and provide other technical support in the sales process as needed;

Personal and Organizational Development: