Job Description Summary

TGS Business Partner assigned to MMS Commercial and Customer Experience.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The role of the Business Analyst, Medication Management Solutions (MMS) is responsible for analyzing business demand as well as the delivery of Technology & Global Services (TGS) solutions for MMS Commercial and Customer Experience. This individual will work with a team of business partners to conduct analysis, prepare appropriate solution direction and deliver the work. Above all, this individual will be required to collaborate with internal and external experts to ensure that business priorities are shaped, prioritized, and delivered. This is a great opportunity for someone to partner in bringing the appropriate technology, process, and workplace solutions together as they contribute to the MMS agenda. 

This position reports directly to the Sr. Analyst Medication Management Solutions, Commercial Business Partner, United States and will serve on the US Medical Segment Business Partner team.

JOB RESPONSIBILITIES

Collaborate with MMS business teams, SMEs, and TGS teams to complete tasks supporting business goals. Primary responsibilities will include:

• Earn value-adding, partner relationship maturity for yourself and for the entire TGS function

• Support identification and definition of new opportunities to use technology and/or process re-design to advance business strategies that directly contribute to driving revenue growth, cost optimization and/or risk mitigation and compliance.

• Align to strategies for optimal deployment and adoption of new technology capabilities, services, and solutions across the business and/or the end-customers.

• Advocate for the business within TGS, and advocate for TGS within the business… act as a representative and accountable party for TGS services across business partners

• Work with other TGS business partner teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements

• Complete the projects/improvements/deliverables needed to implement technology, processes, or services to meet business requirements including the documentation, testing and implementation

• Work with and facilitate TGS’ partner teams to ensure delivery provides the desired outcomes

• Work with other TGS Business Partners and TGS’ Core Areas of Delivery to ensure that solutions are not siloed and that they are informed by, and are integrated with, BD’s enterprise roadmaps

• Lead projects and report progress, ensuring clear and timely communication, analysis of impact, readiness and efficiency assessment, cutover and launch support. This includes handling critical issue and mitigating risk

• Measure and communicate value realized on a periodic basis through defined and agreed upon metrics and supporting analysis

REQUIRED QUALIFICATIONS & EXPERIENCE

The ideal candidate will possess a mix of strategic knowledge, business and technology expertise, positive relationship building skills, and a proactive approach. In addition, this person should also possess:

• 5+ years of experience in a business including work in one or more of the following technology areas: sales, marketing, customer service, manufacturing, quality and product development processes and operations within a Medical Device, FDA regulated environment.

• Salesforce Service Cloud (ServiceMAX (easily transfer knowledge)), Oracle CPQ, SAP ECC/S4 HANA – Understand end to end processes that use these technologies

• Experience in system development life cycle documentation, testing and release cycle protocols including business requirements documentation, test scenarios/data/execution, cutover, hypercare, project planning and status reporting

• Proficiency in project management basics: charter, case development, project management plan and schedule, collaborator ma