VP – Control Management, Strategic Operations, Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

The objective of the GCS Control Management Governance team is to establish the Operational Risk and Controls strategy for GCS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

GCS is looking for a Vice President of Governance to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization.  This individual will project manage and coordinate the E2E execution of a multi-phase x-functional integration journey focused on the risk and control management framework.  It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The VP, GCS Control Management Governance will:

• Articulate an E2E x-functional workplan enabling the delivery of a progressive multi-phase GCS vision and integration agenda
• Establish and lead a program governance structure including key workstreams, phase-based milestones, steering committees and communication frameworks
• Coordinate across various cross-functional teams to ensure delivery of all key workstreams including product management and development, risk and controls and communications to shape the future vision of GCS risk and control management protocols
• Develop execution plans for enterprise and operational risk management within the business unit, including BU specific guidelines, project plans, etc.
• Engage in risk and controls governance forums for GCS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums (e.g., Community of Practice)
• Create BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
• Facilitate the understanding and use of the risk governance framework across BUs through regular communication (e.g., Communities of Practice)
• Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU
• Develop and administer implementation of comprehensive training initiatives and clear career progression plans that align with Operational Risk Management
• Establish processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications

• 8+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
• A strategic thinker wit