Supervisor, Patient Access (On-Site) (H)

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The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Supervisor, Patient Access.

Core Job Summary:

The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice-based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

 Core Responsibilities:                                                                                         

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.

• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.

• Ensures that staff members adhere to all established policies and procedures.

• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.

• Communicates any patient flow issues to appropriate managing staff.

• Verifies patient demographic and insurance information, and edits information, as necessary.

• Explains consent for treatment, financial liability, and HIPPA to patients.

• Initiates performance management processes to address on-going performance issues.

• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.

• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. 

• Ensures employees are trained on controls within the function and on University policy and procedures.

• Monitors staff compliance with key business initiatives and inspires team to achieve established Key

• Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials

• Maintains harmonious and collaborative working relationship with all healthcare team members.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Projects a welcoming professional demeanor.

• Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.

• Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.

• Performs pre-service validation prior to patient’s appointment for in person or virtual visits.

• Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.

• Coordinates patient flow to ensure timely check-in and arrival to service area.

• Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.

• Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.

• Conducts critica